How To Fix >6897 - Cash desk is closed

SAP Error Message - Details

• Message type: E = Error

• Message class: >6 - Purchasing Document

• Message number: 897

• Message text: Cash desk is closed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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• What is the cause and solution for SAP error message >6897 - Cash desk is closed ?

  The SAP error message "6897 Cash desk is closed" typically occurs in the context of financial transactions, particularly when dealing with cash management or point-of-sale (POS) systems. This error indicates that the cash desk (or cash register) you are trying to access or perform a transaction with is currently closed, meaning that it is not available for processing any cash transactions.
  Cause:
  
  Cash Desk Status: The cash desk may have been closed by a user or automatically due to the end of a business day or shift.
  User Permissions: The user may not have the necessary permissions to access a closed cash desk.
  System Configuration: There may be configuration settings in the SAP system that dictate when a cash desk can be opened or closed.
  Transaction Timing: Attempting to perform a transaction outside of the designated operating hours for the cash desk.
  
  Solution:
  
  Check Cash Desk Status: Verify the status of the cash desk in the system. If it is closed, you may need to open it again if your business process allows for it.
  Open Cash Desk: If you have the necessary permissions, you can open the cash desk through the appropriate transaction code (e.g., using transaction codes like FBCJ for cash management).
  User Permissions: Ensure that your user role has the necessary permissions to access and manage the cash desk.
  Consult with Management: If the cash desk should remain closed according to business policy, consult with your supervisor or finance department to understand the proper procedures for handling transactions.
  Review Configuration: If this issue persists, it may be necessary to review the configuration settings in the SAP system related to cash desk operations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for cash management, such as FBCJ (Cash Journal) or F-02 (General Posting).
  Documentation: Refer to SAP documentation or user manuals specific to your organization’s implementation for detailed procedures on cash desk management.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to address the "6897 Cash desk is closed" error and proceed with your transactions as needed.