How To Fix >6889 - Choose close or open cash desks

SAP Error Message - Details

• Message type: E = Error

• Message class: >6 - Purchasing Document

• Message number: 889

• Message text: Choose close or open cash desks

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >6889 - Choose close or open cash desks ?

  The SAP error message "6889: Choose close or open cash desks" typically occurs in the context of cash management or point-of-sale (POS) operations within the SAP system. This error indicates that there is an issue with the status of cash desks (or cash registers) in the system, specifically that the system is expecting a decision to be made regarding the status of the cash desk.
  Cause:
  
  Cash Desk Status: The error usually arises when a user attempts to perform an operation (like processing a transaction) without having a cash desk properly opened or closed. The system requires that a cash desk be in a specific state to proceed with certain transactions.
  Multiple Cash Desks: If there are multiple cash desks, the system may not know which one to use, leading to confusion.
  User Permissions: The user may not have the necessary permissions to open or close cash desks, which can lead to this error.
  
  Solution:
  
  
  Open or Close Cash Desk: 
  
  Navigate to the cash desk management screen in SAP.
  Check the status of the cash desks. If the cash desk you intend to use is closed, you will need to open it. Conversely, if it is open and you need to close it, ensure that all transactions are completed before doing so.
  Use the appropriate transaction codes (like FBCJ for cash journal) to manage the cash desk status.
  
  
  
  Check User Permissions: 
  
  Ensure that the user has the necessary authorizations to open or close cash desks. This may require coordination with your SAP security team to adjust roles and permissions.
  
  
  
  Review Configuration: 
  
  If the issue persists, it may be necessary to review the configuration settings for cash management in SAP. Ensure that the cash desk settings are correctly configured according to your business processes.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or help resources for specific transaction codes and procedures related to cash desk management.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBCJ (Cash Journal) or FBCJ1 (Create Cash Journal) for managing cash desks.
  SAP Notes: Check SAP Notes for any known issues or patches related to cash desk management that may address this error.
  User Training: Ensure that users are trained on the proper procedures for managing cash desks to minimize the occurrence of this error.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.