How To Fix >6703 - System could not determine recipient

SAP Error Message - Details

• Message type: E = Error

• Message class: >6 - Purchasing Document

• Message number: 703

• Message text: System could not determine recipient

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >6703 - System could not determine recipient ?

  The SAP error message 6703: System could not determine recipient typically occurs in the context of SAP workflows or when sending messages, such as emails or notifications, within the SAP system. This error indicates that the system is unable to identify the intended recipient for a particular action or process.
  Causes:
  
  Missing Recipient Data: The recipient's email address or user ID may not be properly configured in the system.
  Incorrect Workflow Configuration: The workflow may not be set up correctly, leading to an inability to determine the recipient.
  User Status: The user may be inactive or not assigned to the relevant roles or authorizations.
  Organizational Structure Issues: The recipient may not be part of the organizational structure defined in the system.
  Technical Issues: There may be issues with the underlying configuration or settings in the SAP system.
  
  Solutions:
  
  
  Check Recipient Configuration:
  
  Verify that the recipient's email address or user ID is correctly maintained in the user master data (transaction code SU01).
  Ensure that the recipient is active and has the necessary roles assigned.
  
  
  
  Review Workflow Settings:
  
  Check the workflow configuration (transaction code SWDD) to ensure that the recipient determination logic is correctly defined.
  Use transaction code SWI1 to analyze the workflow instances and see if there are any issues with the recipient determination.
  
  
  
  Organizational Management:
  
  Ensure that the recipient is part of the organizational structure and has the necessary assignments (transaction code PPOME or PPOSE).
  Check if the recipient's position is correctly linked to the workflow.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the workflow or the program that is generating the error to identify where the recipient determination is failing.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  PPOME/PPOSE: Organizational Management
  
  
  
  Documentation: Review SAP documentation related to workflows and recipient determination for more detailed guidance.
  
  
  By following these steps, you should be able to identify and resolve the cause of the error message 6703 in your SAP system.