How To Fix >6391 - Correspondence creation terminated by user

SAP Error Message - Details

• Message type: E = Error

• Message class: >6 - Purchasing Document

• Message number: 391

• Message text: Correspondence creation terminated by user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message >6391 - Correspondence creation terminated by user ?

  The SAP error message "6391 Correspondence creation terminated by user" typically indicates that the process of creating correspondence (such as letters, notifications, or other forms of communication) was interrupted or canceled by the user. This can happen for various reasons, and understanding the context is essential for troubleshooting.
  Causes:
  
  User Intervention: The most straightforward cause is that the user manually terminated the correspondence creation process.
  System Timeout: If the process takes too long, it may time out, leading to termination.
  User Authorization: The user may not have the necessary permissions to complete the correspondence creation.
  Technical Issues: There could be underlying technical issues, such as system performance problems or connectivity issues.
  Configuration Issues: Incorrect configuration settings in the correspondence processing module may lead to interruptions.
  
  Solutions:
  
  Check User Actions: Verify if the user intentionally canceled the process. If so, ensure they understand the implications of doing so.
  Review System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the termination.
  Increase Timeout Settings: If timeouts are an issue, consider adjusting the timeout settings in the system configuration.
  Verify Authorizations: Ensure that the user has the necessary authorizations to create correspondence. This may involve checking roles and permissions in the user profile.
  Test the Process: Try to replicate the issue with a different user or in a test environment to see if the problem persists.
  Consult Documentation: Review SAP documentation or notes related to correspondence creation for any known issues or updates.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to correspondence creation, such as those used for managing communication templates or settings.
  User Training: Ensure that users are adequately trained on how to use the correspondence creation functionality to minimize accidental terminations.
  System Performance: Regularly monitor system performance to identify and address any bottlenecks that could affect correspondence processing.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.