How To Fix >6312 - Printing of document &1 failed

SAP Error Message - Details

• Message type: E = Error

• Message class: >6 - Purchasing Document

• Message number: 312

• Message text: Printing of document &1 failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >6312 - Printing of document &1 failed ?

  The SAP error message "6312 Printing of document &1 failed" typically indicates that there was an issue when trying to print a document in the SAP system. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Causes:
  
  Printer Configuration Issues: The printer may not be correctly configured in the SAP system or may not be available.
  Network Issues: There could be network connectivity problems between the SAP system and the printer.
  Document Format Issues: The document being printed may be in a format that the printer cannot handle.
  Authorization Issues: The user may not have the necessary permissions to print the document.
  Spool Request Issues: There may be issues with the spool request, such as it being deleted or not processed correctly.
  Printer Status: The printer may be offline, out of paper, or experiencing other hardware issues.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Verify that the printer is correctly configured in the SAP system (transaction SPAD).
  Ensure that the printer is set up as a valid output device.
  
  
  
  Check Printer Status:
  
  Ensure that the printer is online and functioning properly.
  Check for any hardware issues, such as paper jams or low ink.
  
  
  
  Review Spool Requests:
  
  Go to transaction SP01 to check the status of the spool request for the document.
  Look for any errors or messages related to the spool request.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing communication between the SAP system and the printer.
  Test printing from other applications to confirm that the printer is accessible.
  
  
  
  Document Format:
  
  Check if the document format is compatible with the printer.
  If necessary, try printing a different document to see if the issue persists.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to print documents in SAP.
  Check user roles and permissions related to printing.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that may address known issues related to printing errors.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Spool Administration - to manage printers and spool settings.
  SP01: Spool Request - to view and manage spool requests.
  
  
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  By systematically checking these areas, you should be able to identify and resolve the cause of the printing error in SAP.