How To Fix 5Z720 - &1: Change of benefit amount and payment amount

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 720

• Message text: &1: Change of benefit amount and payment amount

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z720 - &1: Change of benefit amount and payment amount ?

  The SAP error message 5Z720 typically relates to issues in the payroll or benefits processing module, specifically when there is a discrepancy between the benefit amount and the payment amount. This error can occur in various scenarios, such as during payroll processing, when trying to adjust benefits, or when there are changes in employee compensation.
  Cause:
  
  
  Discrepancy in Amounts: The most common cause of this error is a mismatch between the benefit amount that has been set up in the system and the payment amount that is being processed. This can happen if:
  
  The benefit amount was changed after the payment amount was calculated.
  There are manual adjustments made to either the benefit or payment amounts that are not in sync.
  Configuration issues in the benefits module or payroll settings.
  
  
  
  Incorrect Configuration: If the benefit types or payment types are not configured correctly in the system, it can lead to inconsistencies.
  
  
  Data Entry Errors: Manual data entry errors can also lead to discrepancies between the expected benefit and payment amounts.
  
  
  Solution:
  
  
  Review Changes: Check the changes made to the benefit and payment amounts. Ensure that any adjustments are consistent and correctly reflected in the system.
  
  
  Recalculate Payroll: If the error occurs during payroll processing, you may need to recalculate the payroll for the affected period to ensure that all amounts are aligned.
  
  
  Check Configuration: Review the configuration settings for benefits and payments in the SAP system. Ensure that all relevant settings are correctly defined and that there are no conflicts.
  
  
  Data Validation: Validate the data entries for the employee in question. Ensure that all relevant fields are filled out correctly and that there are no discrepancies.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling this error message. There may be additional notes or patches available that address this issue.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as PA30 (Maintain HR Master Data) or PC00_MXX_CALC (Payroll Calculation).
  SAP Notes: Search for SAP Notes related to error message 5Z720 for any known issues or fixes.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.