How To Fix 5Z213 - & & There are already 9 inquiries from other pension offices

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 213

• Message text: & & There are already 9 inquiries from other pension offices

What causes this issue?

Negative acceptance confirmation
A maximum of nine information requests can be submitted for one pension.
If additional inquiries are made from other offices, these will be
rejected.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z213 - & & There are already 9 inquiries from other pension offices ?

  The SAP error message 5Z213, which states "There are already 9 inquiries from other pension offices," typically relates to the management of pension inquiries within the SAP system, particularly in the context of social security or pension administration modules.
  Cause:
  This error occurs when the system detects that there are already 9 inquiries related to a specific employee or pension case from other pension offices. The limit of inquiries is set to prevent excessive processing and to manage the workload effectively. This can happen if multiple pension offices are trying to obtain information or clarification about the same pension case simultaneously.
  Solution:
  To resolve this issue, consider the following steps:
  
  
  Review Existing Inquiries: Check the existing inquiries related to the employee or pension case in question. You may need to access the relevant transaction codes in SAP to view these inquiries.
  
  
  Consolidate Inquiries: If possible, consolidate the inquiries from different pension offices into a single request. This may involve communication with the pension offices to clarify the information needed.
  
  
  Close or Resolve Existing Inquiries: If any of the existing inquiries are no longer relevant or can be resolved, take the necessary steps to close them. This may involve providing the requested information or confirming that the inquiry is no longer needed.
  
  
  Increase Inquiry Limit: If the business process requires handling more than 9 inquiries, consider discussing with your SAP administrator or support team about increasing the limit, if feasible.
  
  
  Contact SAP Support: If the issue persists or if you need further assistance, consider reaching out to SAP support for guidance specific to your system configuration and business processes.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with pension inquiries, such as those in the Human Capital Management (HCM) module.
  Documentation: Review SAP documentation or user manuals related to pension administration for more context on handling inquiries.
  User Training: Ensure that users involved in pension administration are trained on how to manage inquiries effectively to avoid hitting the inquiry limit.
  
  By following these steps, you should be able to address the error message and manage pension inquiries more effectively within your SAP system.