How To Fix 5Z214 - There is no correct query for pension information (reference no. &)

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 214

• Message text: There is no correct query for pension information (reference no. &)

What causes this issue?

For the information provided by the pension office, no inquiry exists in
the system or the inquiry statuses are inconsistent.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the personnel number and the case number to check the pension
inquiries for the personnel number.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z214 - There is no correct query for pension information (reference no. &) ?

  The SAP error message 5Z214, which states "There is no correct query for pension information (reference no. &)," typically occurs in the context of SAP HR (Human Resources) or Payroll modules when the system is unable to find a valid query related to pension information for a specific employee or reference number.
  Cause:
  
  
  Missing Configuration: The error may arise if the necessary configuration for pension queries is not set up in the system. This could include missing entries in the relevant tables or incorrect settings in the pension plan configuration.
  
  
  Incorrect Reference Number: The reference number provided may not correspond to any existing pension information in the system. This could happen if the employee has not been assigned to a pension plan or if the reference number is mistyped.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the employee's master data or payroll results that prevent the system from generating the required pension information.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the pension information, leading to this error.
  
  
  Solution:
  
  
  Check Configuration: Verify that the pension information queries are correctly configured in the system. This includes checking the relevant tables and ensuring that all necessary entries are present.
  
  
  Validate Reference Number: Ensure that the reference number being used is correct and corresponds to an existing employee and their pension information. You can do this by checking the employee's master data.
  
  
  Review Employee Data: Check the employee's master data and payroll results for any inconsistencies or missing information related to pension plans. Ensure that the employee is correctly assigned to a pension plan.
  
  
  Authorization Check: Confirm that the user has the necessary authorizations to access pension information. If not, work with your SAP security team to obtain the required permissions.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details on configuring pension queries and troubleshooting related issues.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check employee details.
  Pension Plan Configuration: Review the configuration settings for pension plans in the SAP system, which can typically be found in the IMG (Implementation Guide) under the Payroll or Benefits sections.
  User Authorizations: Check the user roles and authorizations in the SAP system to ensure that the user has access to the necessary data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.