How To Fix 5Z214 - There is no correct query for pension information (reference no. &)

5Z214 - Overview

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 214

• Message text: There is no correct query for pension information (reference no. &)

What causes this issue?

For the information provided by the pension office, no inquiry exists in
the system or the inquiry statuses are inconsistent.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the personnel number and the case number to check the pension
inquiries for the personnel number.

Error message extract from SAP system. Copyright SAP SE.

5Z214 - Details

• The SAP error message 5Z214, which states "There is no correct query for pension information (reference no. &)," typically occurs in the context of SAP HR (Human Resources) or Payroll modules when the system is unable to find a valid query related to pension information for a specific employee or reference number.
  
  Cause:
  
  
  Missing Configuration: The error may arise if the necessary configuration for pension queries is not set up in the system. This could include missing entries in the relevant tables or incorrect settings in the pension plan configuration.
  
  
  Incorrect Reference Number: The reference number provided may not correspond to any existing pension information in the system. This could happen if the employee has not been assigned to a pension plan or if the reference number is mistyped.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the employee's master data or payroll results that prevent the system from generating the required