How To Fix 5Z210 - & & Required pension not found, or information is not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 210

• Message text: & & Required pension not found, or information is not permitted

What causes this issue?

Negative acceptance confirmation
No information for the pension required was found at the pension office
responsible for the payment recipient's location (postal code) or
information inquiries regarding this pension are not permitted.

How to fix this error?

Use the personnel number and case number to determine the corresponding
inquiry data in infotype 206 and check this data.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z210 - & & Required pension not found, or information is not permitted ?

  The SAP error message 5Z210 typically indicates that there is an issue related to pension data in the system. The message "Required pension not found, or information is not permitted" suggests that the system is unable to locate the necessary pension information for a specific employee or that the information is restricted or not accessible due to certain conditions.
  Causes:
  
  Missing Data: The required pension data for the employee may not have been entered into the system.
  Incorrect Configuration: The configuration settings for pension plans or related infotypes may not be set up correctly.
  Authorization Issues: The user may not have the necessary permissions to access the pension information.
  Data Inconsistencies: There may be inconsistencies or errors in the employee's master data or infotypes related to pension.
  Pension Plan Not Defined: The specific pension plan may not be defined in the system for the employee.
  
  Solutions:
  
  Check Employee Data: Verify that the employee's master data is complete and that the relevant infotypes (e.g., Infotype 0580 for pension plans) are correctly filled out.
  Review Configuration: Ensure that the pension plans are correctly configured in the system. This includes checking the settings in the relevant customizing transactions (e.g., SPRO).
  Authorization Check: Confirm that the user has the necessary authorizations to view or edit pension-related data.
  Consult with HR/Payroll Team: If the issue persists, consult with the HR or payroll team to ensure that all necessary data has been entered and is correct.
  Debugging: If you have access to technical resources, consider debugging the program or transaction that is generating the error to identify the root cause.
  
  Related Information:
  
  Infotypes: Familiarize yourself with the relevant infotypes related to pensions, such as Infotype 0580 (Pension Plan) and Infotype 0581 (Pension Data).
  SAP Notes: Check the SAP Support Portal for any notes or updates related to this error message, as there may be patches or updates that address known issues.
  Documentation: Review SAP documentation or user manuals related to pension processing to ensure compliance with business rules and regulations.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support or your internal IT team for further assistance.