How To Fix 5Y128 - Value & of SP substatus not allowed for SP choice and/or situation

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Y - Error messages for info-type Italian module pools

• Message number: 128

• Message text: Value & of SP substatus not allowed for SP choice and/or situation

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5Y128 - Value & of SP substatus not allowed for SP choice and/or situation ?

  The SAP error message 5Y128 indicates that there is an issue with the value of the substatus for a specific service provider (SP) choice and/or situation. This error typically arises in the context of service management or service processing within SAP systems, particularly when dealing with service orders, service confirmations, or service-related transactions.
  Cause:
  The error can occur due to several reasons:
  
  Invalid Substatus: The substatus value being used is not allowed for the selected service provider choice or situation. This could be due to configuration settings in the system.
  Configuration Issues: The configuration for service providers, statuses, and substatuses may not be set up correctly in the system.
  Data Entry Errors: There may be a mistake in the data entry where an incorrect substatus is being assigned to a service provider.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for service providers and verify the allowed substatuses for the specific service provider choice and situation.
  Ensure that the substatus you are trying to use is defined and allowed in the system.
  
  
  
  Review Data Entry:
  
  Double-check the data you are entering for the service order or service confirmation. Make sure that the substatus corresponds correctly to the service provider and situation.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files related to service management to understand the valid combinations of service provider choices and substatuses.
  
  
  
  Use Transaction Codes:
  
  Use transaction codes like SPRO to access the configuration settings and make necessary adjustments.
  You may also use transaction codes like IW31 or IW32 for service order management to review the entries.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration and data entry, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Forums: Look for discussions in SAP community forums where other users may have encountered and resolved similar issues.
  Training Materials: Review any training materials or documentation provided by your organization regarding service management processes in SAP.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.