How To Fix 5W311 - No agent has been chosen

SAP Error Message - Details

• Message type: E = Error

• Message class: 5W - Messages for PD (Particularly Workflow)

• Message number: 311

• Message text: No agent has been chosen

What causes this issue?

No agent has been chosen from those offered for selection.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5W311 - No agent has been chosen ?

  The SAP error message 5W311: No agent has been chosen typically occurs in the context of SAP's workflow or process management, particularly when a task or work item is being processed, and the system cannot determine which agent (user or group) should be responsible for it.
  Cause:
  
  Missing Agent Assignment: The workflow task does not have an agent assigned to it. This can happen if the task is not properly configured or if the agent determination logic fails.
  Incorrect Workflow Configuration: The workflow may not be set up correctly, leading to the inability to determine an appropriate agent.
  User or Role Issues: The user or role that should be assigned as an agent may not exist, or there may be issues with user authorizations.
  Dynamic Agent Determination Failure: If the workflow uses dynamic agent determination (e.g., based on certain conditions), and those conditions are not met, it may result in no agent being selected.
  
  Solution:
  
  Check Workflow Configuration: Review the workflow definition to ensure that agents are correctly assigned. This includes checking the agent determination rules and ensuring they are set up properly.
  Review Task Assignment: Ensure that the task in question has a valid agent assignment. You may need to manually assign an agent if the automatic determination fails.
  Check User Roles and Authorizations: Verify that the users or roles that should be assigned as agents exist and have the necessary authorizations to perform the task.
  Test Agent Determination Logic: If dynamic agent determination is used, test the logic to ensure it works as expected. You may need to adjust the conditions or rules used for agent determination.
  Consult SAP Documentation: Refer to SAP's official documentation or support notes related to workflow and agent determination for additional guidance and troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SWDD (Workflow Builder) to check and modify workflows, or SWI1 (Work Item Selection) to analyze work items and their assignments.
  SAP Notes: Look for relevant SAP Notes that may address specific issues related to this error message.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and their solutions.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.