How To Fix 5W309 - Task &1 &2 has no agent

SAP Error Message - Details

• Message type: E = Error

• Message class: 5W - Messages for PD (Particularly Workflow)

• Message number: 309

• Message text: Task &1 &2 has no agent

What causes this issue?

No agent has been assigned this task so far.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

At least one agent should be assigned the task. This can be done
in Customizing.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5W309 - Task &1 &2 has no agent ?

  The SAP error message 5W309 indicates that a specific task (identified by &1 and &2) does not have an assigned agent. This typically occurs in the context of workflow management within SAP, where tasks are expected to have agents (users or groups) assigned to them to execute the task.
  Cause:
  
  No Agent Assigned: The most common cause is that the task has not been assigned to any user or agent in the workflow definition.
  Agent Determination Issues: There may be issues with the agent determination logic, which could be due to incorrect configuration or missing data.
  Workflow Configuration: The workflow might not be properly configured to assign agents based on the defined rules.
  User Status: The user who is supposed to be the agent may be inactive or not authorized to perform the task.
  
  Solution:
  
  
  Assign an Agent: 
  
  Go to the workflow definition in the SAP system and ensure that the task has an agent assigned. You can do this in transaction code SWDD (Workflow Builder).
  Check the task properties and assign a user or a group as the agent.
  
  
  
  Check Agent Determination:
  
  Review the agent determination rules in the workflow. Ensure that the rules are correctly set up to assign agents based on the required criteria.
  You can use transaction code SWI1 (Work Item Selection) to analyze the work items and see if the agent determination is functioning as expected.
  
  
  
  Review Workflow Configuration:
  
  Ensure that the workflow is correctly configured and that all necessary steps and agents are defined.
  Check for any missing or incorrect settings in the workflow template.
  
  
  
  User Status:
  
  Verify that the user intended to be the agent is active and has the necessary authorizations to perform the task.
  You can check user status in transaction code SU01 (User Maintenance).
  
  
  
  Testing:
  
  After making changes, test the workflow to ensure that the task is now being assigned to the correct agent.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SU01: User Maintenance
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflow management and agent determination.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation.