How To Fix 5W313 - Resolution of rule & for task &: no valid agent found

SAP Error Message - Details

• Message type: E = Error

• Message class: 5W - Messages for PD (Particularly Workflow)

• Message number: 313

• Message text: Resolution of rule & for task &: no valid agent found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5W313 - Resolution of rule & for task &: no valid agent found ?

  The SAP error message 5W313 indicates that there is an issue with the resolution of a rule for a specific task, specifically stating that "no valid agent found." This typically occurs in the context of workflow management within SAP, where a task is assigned to an agent (user or group) for processing, but the system cannot find a valid agent to assign the task to.
  Causes:
  
  Missing Agent Assignment: The task may not have any agents assigned to it, or the assigned agents may not be valid (e.g., they are inactive or have left the organization).
  Incorrect Rule Configuration: The rule that determines the agent assignment may be incorrectly configured or not set up properly.
  User Status: The users who are supposed to be agents may have a status that prevents them from being assigned tasks (e.g., they are on leave or inactive).
  Organizational Structure Changes: Changes in the organizational structure may lead to the unavailability of agents if the rules are not updated accordingly.
  Authorization Issues: The user may not have the necessary authorizations to be assigned the task.
  
  Solutions:
  
  Check Agent Assignment: Verify that the task has valid agents assigned. You can do this by checking the workflow configuration in the SAP system.
  Review Rule Configuration: Ensure that the rules for agent assignment are correctly configured. This may involve checking the rule definition and ensuring it points to valid users or groups.
  User Status Check: Confirm that the users assigned as agents are active and have the necessary roles and authorizations to perform the task.
  Update Organizational Structure: If there have been recent changes in the organizational structure, update the workflow rules to reflect these changes.
  Test with Different Users: If possible, test the workflow with different users to see if the issue persists, which can help identify if the problem is user-specific.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on configuring workflows and agent assignments.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SWDD (Workflow Builder) to check and modify workflows, or SWI1 (Work Item Selection) to view work items and their statuses.
  Workflow Logs: Check the workflow logs for more detailed error messages or information that can help diagnose the issue.
  SAP Notes: Look for relevant SAP Notes that may address known issues or provide patches related to this error message.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or Workflow team for further assistance.