How To Fix 5V015 - Information differs from infotype 21!

SAP Error Message - Details

• Message type: E = Error

• Message class: 5V - HR: Messages for Belgium

• Message number: 015

• Message text: Information differs from infotype 21!

What causes this issue?

The number of children at charge differs from the total of the
'tax-relevant' children of the Family/Related person infotype (0021).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5V015 - Information differs from infotype 21! ?

  The SAP error message 5V015 ("Information differs from infotype 21") typically occurs in the context of personnel administration when there is a discrepancy between the data in the infotype 21 (which is related to "Organizational Assignment") and the data in other infotypes or the system's expectations.
  Cause:
  The error can arise due to several reasons, including:
  
  Data Inconsistency: There may be inconsistencies between the data in infotype 21 and other infotypes (like infotype 0001 for Organizational Assignment or infotype 0002 for Personal Data).
  Incorrect Data Entry: Manual data entry errors can lead to mismatches.
  Changes in Organizational Structure: If there have been recent changes in the organizational structure (like changes in positions, departments, etc.), the data in infotype 21 may not have been updated accordingly.
  Missing or Incorrect Validity Dates: The validity dates for the records in infotype 21 may not align with those in other infotypes.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Infotype Data: Review the data in infotype 21 and compare it with other relevant infotypes (like 0001 and 0002). Look for any discrepancies in the organizational assignment, positions, or other related fields.
  
  
  Correct Data Entry: If you find any inconsistencies, correct the data in the relevant infotypes. Ensure that the organizational assignment and other related information are consistent across all infotypes.
  
  
  Review Validity Dates: Ensure that the validity dates for the records in infotype 21 match those in other infotypes. If there are discrepancies, adjust the dates accordingly.
  
  
  Use Transaction Codes: You can use transaction codes like PA30 (Maintain HR Master Data) to view and edit the infotype records.
  
  
  Consult with HR Team: If you are unsure about the correct data or if the issue persists, consult with your HR team or SAP support team for further assistance.
  
  
  Related Information:
  
  Infotype 21: This infotype is used to store organizational assignment data for employees, including their position, organizational unit, and other related information.
  Infotype 0001: This infotype contains the organizational assignment details and is crucial for ensuring that the employee's data is consistent across the system.
  Infotype 0002: This infotype contains personal data and may also need to be checked for consistency.
  
  By following these steps, you should be able to identify and resolve the cause of the 5V015 error in SAP. If the problem persists, further investigation may be required, potentially involving SAP support or a technical consultant.