How To Fix 5U073 - Phone number may not start with '0' or '000'

SAP Error Message - Details

• Message type: E = Error

• Message class: 5U - HR US: Messages

• Message number: 073

• Message text: Phone number may not start with '0' or '000'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5U073 - Phone number may not start with '0' or '000' ?

  The SAP error message 5U073 indicates that the phone number entered in the system does not comply with the expected format. Specifically, it states that the phone number may not start with '0' or '000'. This is a validation error that typically occurs when entering contact information in SAP modules, such as customer or vendor master data.
  Cause:
  
  Incorrect Format: The phone number is entered with a leading zero or multiple leading zeros, which is not allowed by the system's validation rules.
  Country-Specific Rules: Different countries have different formats for phone numbers. In some cases, local phone numbers may start with a zero, but the system may be configured to disallow this.
  Data Entry Error: The user may have mistakenly added a leading zero when entering the phone number.
  
  Solution:
  
  Remove Leading Zeros: Check the phone number and remove any leading zeros. For example, if the phone number is entered as '0123456789', change it to '123456789'.
  Use Correct Format: Ensure that the phone number is entered in the correct format as per the country’s dialing rules. This may include using the country code and omitting any local leading zeros.
  Validation Rules: If you are consistently facing this issue, it may be worth reviewing the validation rules set up in your SAP system. Consult with your SAP administrator or technical team to see if adjustments can be made to accommodate specific formats if necessary.
  Documentation: Refer to the SAP documentation or guidelines for entering phone numbers to ensure compliance with the expected formats.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or updates regarding this error message.
  User Training: Ensure that users entering data are trained on the correct formats for phone numbers and other contact information.
  Custom Development: If your organization has specific requirements for phone number formats, consider discussing with your SAP development team to implement custom validation logic that meets your needs.
  
  By following these steps, you should be able to resolve the error message 5U073 and successfully enter the phone number in the SAP system.