How To Fix 5Q483 - Collection of addit. KZNN notification with same Zusy ID &1 not done yet

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Q - Error Texts for Public Sector

• Message number: 483

• Message text: Collection of addit. KZNN notification with same Zusy ID &1 not done yet

What causes this issue?

In the program run, a KZ01 response was already processed for a ZK01
notification with the same identification number (Zusy ID) that is not
assigned to a personnel number.

System Response

When the report program <DS:RE.RPCZFAD0_OUTBOUND>RPCZFAD0_OUTBOUND</>
runs, only one KZ01 response is processed for unassigned ZK01
notifications when there are multiple Zusy IDs. This is to prevent the
situation that notifications with the same Zusy ID and the same creation
date are rejected by the ZfA and sent back with an error message.

How to fix this error?

The KZ01 notifications that are not collected due to a duplicate Zusy ID
are selected again the next time that the report program
<DS:RE.RPCZFAD0_OUTBOUND>RPCZFAD0_OUTBOUND</> runs.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Q483 - Collection of addit. KZNN notification with same Zusy ID &1 not done yet ?

  The SAP error message 5Q483 indicates that there is an issue with the collection of additional notifications (KZNN) that share the same Zusy ID. This typically occurs in the context of SAP's Quality Management (QM) or Plant Maintenance (PM) modules, where notifications are used to track issues or tasks.
  Cause:
  The error message suggests that there are multiple notifications with the same Zusy ID that have not yet been collected or processed. This can happen due to:
  
  Duplicate Notifications: There may be multiple notifications created for the same issue, leading to confusion in processing.
  Incomplete Processing: The system may not have completed the processing of previous notifications before attempting to collect additional ones.
  Configuration Issues: There may be issues in the configuration of the notification types or the way they are linked to the Zusy ID.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check for Duplicate Notifications:
  
  Use transaction codes like IW28 (for PM notifications) or QM03 (for QM notifications) to review notifications with the same Zusy ID.
  Identify and resolve any duplicates by either consolidating them or deleting unnecessary ones.
  
  
  
  Process Pending Notifications:
  
  Ensure that all previous notifications associated with the same Zusy ID have been processed or closed.
  If there are notifications that are still open, address them before attempting to collect additional notifications.
  
  
  
  Review Configuration:
  
  Check the configuration settings for notifications in the relevant module (QM or PM) to ensure that they are set up correctly.
  Consult with your SAP Basis or configuration team if you suspect there are issues with the setup.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error message. SAP frequently releases updates and patches that may resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant transaction logs.
  
  
  
  Related Information:
  
  Zusy ID: This is a unique identifier used in SAP to link notifications or tasks. Understanding how it is generated and used in your specific SAP environment can help in troubleshooting.
  Notification Types: Familiarize yourself with the different types of notifications in your SAP system and their configurations, as this can impact how they are processed.
  Transaction Codes: Knowing the relevant transaction codes for managing notifications (like IW21, IW22, IW23 for PM or QM01, QM02, QM03 for QM) can help in navigating the system effectively.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.