How To Fix 5Q420 - Notification & &: Current status cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Q - Error Texts for Public Sector

• Message number: 420

• Message text: Notification & &: Current status cannot be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5Q420 - Notification & &: Current status cannot be determined ?

  The SAP error message 5Q420 ("Notification & &: Current status cannot be determined") typically occurs in the context of SAP's Plant Maintenance (PM) or Customer Service (CS) modules. This error indicates that the system is unable to determine the current status of a notification, which can be due to various reasons.
  Causes:
  
  Missing or Incomplete Data: The notification may not have all the required data filled in, or there may be inconsistencies in the data.
  Status Management Issues: The status of the notification may not be properly updated or may be in a state that the system cannot interpret.
  Authorization Issues: The user may not have the necessary authorizations to view or change the status of the notification.
  System Configuration: There may be issues with the configuration of the notification types or status profiles in the system.
  Database Issues: There could be problems with the database that prevent the system from retrieving the current status.
  
  Solutions:
  
  Check Notification Data: Review the notification for completeness and correctness. Ensure that all mandatory fields are filled out and that there are no inconsistencies.
  Review Status Management: Check the status of the notification in the system. If the status is not updating correctly, you may need to manually adjust it or investigate further.
  Authorization Check: Ensure that the user has the necessary permissions to access and modify the notification. This may involve checking user roles and authorizations in the system.
  Configuration Review: Consult with your SAP administrator or functional consultant to review the configuration settings for notification types and status profiles. Ensure they are set up correctly.
  Database Integrity Check: If the issue persists, it may be necessary to perform a database integrity check or consult with your IT department to ensure that the database is functioning correctly.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like IW21 (Create Notification), IW22 (Change Notification), or IW23 (Display Notification) to interact with notifications.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, providing them with the error message and any relevant details about the situation.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the SAP error message 5Q420.