How To Fix 5K176 - No valid ROE Serial Number was returned from ESDC

SAP Error Message - Details

• Message type: E = Error

• Message class: 5K - HR: Messages for Canada

• Message number: 176

• Message text: No valid ROE Serial Number was returned from ESDC

What causes this issue?

The ROE record for this employee did not pass ESDC validation checks.
Therefore, no valid ROE Serial Number was assigned to it.

System Response

Since this ROE record has been rejected by ESDC, the ROE Workbench voids
it.

How to fix this error?

Determine what caused the ROE record to fail the ESDC validation. To
this end, review the log produced by the ESDC application, correct the
error within the system, then generate a new ROE for the employee.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5K176 - No valid ROE Serial Number was returned from ESDC ?

  The SAP error message 5K176, which states "No valid ROE Serial Number was returned from ESDC," typically relates to issues with the Record of Employment (ROE) process in Canada. This error occurs when the system attempts to retrieve a valid ROE serial number from the Employment and Social Development Canada (ESDC) but fails to do so.
  Causes:
  
  Incorrect Configuration: The SAP system may not be properly configured to communicate with ESDC.
  Network Issues: There may be connectivity problems between your SAP system and the ESDC.
  Invalid Data: The data being sent to ESDC may be incorrect or incomplete, leading to a failure in retrieving the ROE serial number.
  ESDC System Issues: There may be temporary issues or outages on the ESDC side that prevent the retrieval of the serial number.
  Authorization Issues: The user or system may not have the necessary permissions to access the ESDC services.
  
  Solutions:
  
  Check Configuration: Ensure that the SAP system is correctly configured for ESDC integration. This includes verifying the settings in the SAP HR module related to ROE processing.
  Validate Data: Review the data being sent to ESDC for accuracy. Ensure that all required fields are filled out correctly and that the employee information is valid.
  Network Connectivity: Check the network connection between your SAP system and ESDC. Ensure that there are no firewalls or other network issues blocking the communication.
  Retry the Process: If the issue is due to a temporary problem with ESDC, try to resend the request after some time.
  Check User Authorizations: Ensure that the user or system account has the necessary permissions to access ESDC services.
  Consult SAP Notes: Look for any relevant SAP Notes or updates that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  Contact ESDC Support: If the problem persists, consider reaching out to ESDC support for assistance. They may provide insights into whether there are issues on their end.
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation for guidance on configuring and troubleshooting ROE processes.
  Community Forums: Check SAP community forums or other online resources where users may have discussed similar issues.
  Testing Environment: If possible, test the integration in a non-production environment to identify and resolve issues without impacting live operations.
  
  By following these steps, you should be able to diagnose and resolve the error message 5K176 in your SAP system.