How To Fix 5K176 - No valid ROE Serial Number was returned from ESDC

5K176 - Overview

• Message type: E = Error

• Message class: 5K - HR: Messages for Canada

• Message number: 176

• Message text: No valid ROE Serial Number was returned from ESDC

What causes this issue?

The ROE record for this employee did not pass ESDC validation checks.
Therefore, no valid ROE Serial Number was assigned to it.

System Response

Since this ROE record has been rejected by ESDC, the ROE Workbench voids
it.

How to fix this error?

Determine what caused the ROE record to fail the ESDC validation. To
this end, review the log produced by the ESDC application, correct the
error within the system, then generate a new ROE for the employee.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5K176 - No valid ROE Serial Number was returned from ESDC ?

  The SAP error message 5K176, which states "No valid ROE Serial Number was returned from ESDC," typically relates to issues with the Record of Employment (ROE) process in Canada. This error occurs when the system attempts to retrieve a valid ROE serial number from the Employment and Social Development Canada (ESDC) but fails to do so.
  Causes:
  
  Incorrect Configuration: The SAP system may not be properly configured to communicate with ESDC.
  Network Issues: There may be connectivity problems between your SAP system and the ESDC.
  Invalid Data: The data being sent to ESDC may be incorrect or incomplete, leading to a failure in retrieving the ROE serial number.
  ESDC System Issues: There may be temporary issues or outages on the ESDC side that prevent the retrieval of the serial number.
  Authorization Issues: The user or system may not have the necessary permissions to access the ESDC services.
  
  Solutions:
  
  Check Configuration: Ensure that the SAP system is correctly configured