How To Fix 5J842 - Specify SI consultant code and name when selecting plural offices.

SAP Error Message - Details

• Message type: E = Error

• Message class: 5J - Error messages HR Master Data Japan

• Message number: 842

• Message text: Specify SI consultant code and name when selecting plural offices.

What causes this issue?

Social insurance consultant's information is not entered while more
than one business offices(social insurance modifier) are specified.

System Response

When processing more than one business offices(social insurance
modifier), social insurance consultant's information is necessary.

How to fix this error?

Specify SI consultant code and name.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5J842 - Specify SI consultant code and name when selecting plural offices. ?

  The SAP error message 5J842 indicates that when selecting multiple offices, you need to specify both the SI consultant code and the name. This error typically arises in scenarios where the system requires specific information to process transactions or data related to multiple offices, particularly in the context of service industry (SI) operations.
  Cause:
  The error occurs due to the following reasons:
  
  Missing Information: The required fields for the SI consultant code and name are not filled in when attempting to process a transaction involving multiple offices.
  Configuration Issues: There may be configuration settings in the SAP system that require these fields to be mandatory when dealing with multiple offices.
  Data Entry Error: Users may have overlooked entering the necessary details in the relevant fields.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Enter Required Information:
  
  Go back to the transaction or screen where the error occurred.
  Ensure that you have specified both the SI consultant code and the name in the appropriate fields.
  
  
  
  Check Configuration:
  
  If you are an administrator or have access to configuration settings, check the settings related to the handling of multiple offices in the relevant module (e.g., Service Management).
  Ensure that the system is configured correctly to handle the requirements for SI consultants.
  
  
  
  User Training:
  
  If this error is common among users, consider providing training or documentation to ensure that users understand the importance of entering all required fields when dealing with multiple offices.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on the specific transaction or module you are working with.
  
  
  
  Contact Support:
  
  If the issue persists after ensuring all required fields are filled, consider reaching out to your SAP support team or consulting SAP notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using specific transaction codes related to service management or office management.
  SAP Notes: Check SAP Notes for any updates or patches that may address this error.
  User Roles: Ensure that users have the appropriate roles and permissions to access and modify the required fields.
  
  By following these steps, you should be able to resolve the error message 5J842 and proceed with your transaction involving multiple offices.