How To Fix 5G310 - No record in infotype Personal Data (0002)

SAP Error Message - Details

• Message type: E = Error

• Message class: 5G - HR: Messages for Britain

• Message number: 310

• Message text: No record in infotype Personal Data (0002)

What causes this issue?

There is no record in infotype <ZK>Personal Data</> (0002) for the
parameters you have chosen.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your chosen parameters and table configuration, and if necessary,
maintain the data in infotype 0002. Alternatively, consult your system
administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5G310 - No record in infotype Personal Data (0002) ?

  The SAP error message 5G310 ("No record in infotype Personal Data (0002)") typically occurs when the system is unable to find a record in the infotype 0002 (Personal Data) for a specific employee. This infotype is crucial as it contains essential personal information about employees, such as their name, date of birth, nationality, and marital status.
  Causes:
  
  Missing Data: The employee record may not have been created yet, or the infotype 0002 has not been maintained for the employee.
  Incorrect Employee Number: The employee number being referenced may be incorrect or does not exist in the system.
  Data Deletion: The record may have been deleted or archived, leading to the absence of the required infotype data.
  Authorization Issues: The user may not have the necessary authorizations to view or access the infotype data for the employee.
  System Configuration: There may be issues with the configuration of the personnel administration module that prevent the infotype from being accessed.
  
  Solutions:
  
  Check Employee Record: Verify that the employee record exists in the system. You can do this by using transaction code PA20 (Display HR Master Data) and entering the employee number.
  Maintain Infotype 0002: If the infotype 0002 is missing, you can create or maintain it using transaction code PA30 (Maintain HR Master Data). Ensure that you enter the correct employee number and the relevant validity period.
  Verify Employee Number: Double-check the employee number you are using to ensure it is correct and corresponds to an active employee in the system.
  Check Authorizations: Ensure that you have the necessary authorizations to access the employee's personal data. If not, contact your system administrator to grant the required permissions.
  Consult with HR: If the record has been deleted or archived, consult with your HR department to determine if the data can be restored or if there are alternative records available.
  System Configuration Review: If the issue persists, it may be necessary to review the system configuration or consult with an SAP HR consultant to ensure that everything is set up correctly.
  
  Related Information:
  
  Infotype 0002: This infotype is part of the HR master data and is essential for maintaining personal information about employees.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20 (Display HR Master Data) and PA30 (Maintain HR Master Data) for managing employee records.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message, as there may be specific fixes or updates available.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.