How To Fix 5C400 - OrderID (JobKey) not available in response to wage notification

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 400

• Message text: OrderID (JobKey) not available in response to wage notification

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5C400 - OrderID (JobKey) not available in response to wage notification ?

  The SAP error message "5C400 OrderID (JobKey) not available in response to wage notification" typically occurs in the context of payroll processing, particularly when dealing with wage notifications or payroll results. This error indicates that the system is unable to find the specified OrderID (or JobKey) that is expected in the response for a wage notification.
  Causes:
  
  Missing or Incorrect OrderID: The OrderID that is being referenced in the wage notification may not exist in the system, or it may have been incorrectly specified.
  Data Synchronization Issues: There may be a delay or issue in data synchronization between different modules or systems, leading to the OrderID not being available when needed.
  Configuration Issues: There could be configuration problems in the payroll or wage notification settings that prevent the system from recognizing the OrderID.
  Job Processing Errors: If the job that was supposed to generate the OrderID did not complete successfully, it may not be available for subsequent processes.
  
  Solutions:
  
  Verify OrderID: Check the OrderID being referenced in the wage notification. Ensure that it is correct and exists in the system.
  Check Job Status: Look into the job processing logs to see if there were any errors or issues that prevented the OrderID from being created or processed.
  Data Consistency Check: Perform a consistency check on the payroll data to ensure that all necessary records are present and correctly linked.
  Reprocess Wage Notification: If the OrderID was missing due to a temporary issue, reprocessing the wage notification might resolve the problem.
  Consult Documentation: Review SAP documentation or notes related to wage notifications and payroll processing for any specific guidance or known issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurred.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PC00_MXX_CALC (Payroll Calculation), and others that may help in troubleshooting.
  SAP Notes: Search for SAP Notes related to error 5C400 in the SAP Support Portal, as there may be specific patches or updates that address this issue.
  System Logs: Check system logs (SM21) and application logs (SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.