How To Fix 5C402 - Recipient &1 &2 has reported an error

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 402

• Message text: Recipient &1 &2 has reported an error

What causes this issue?

The processing for a recipient failed: The recipient reported an error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For more information, see the process data overview under "Completion
and Release".

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5C402 - Recipient &1 &2 has reported an error ?

  The SAP error message 5C402, which states "Recipient &1 &2 has reported an error," typically occurs in the context of SAP's communication or messaging systems, such as when sending emails, notifications, or other forms of communication to external recipients. The placeholders &1 and &2 usually represent the recipient's details, such as their email address or user ID.
  Cause:
  
  Invalid Recipient Information: The recipient's email address or user ID may be incorrect or not properly formatted.
  Recipient's Mailbox Issues: The recipient's mailbox may be full, inactive, or experiencing technical issues.
  Network Issues: There may be network connectivity problems preventing the message from being sent or received.
  Configuration Issues: There could be misconfigurations in the SAP system related to email settings or communication parameters.
  Authorization Issues: The sender may not have the necessary permissions to send messages to the recipient.
  
  Solution:
  
  Verify Recipient Information: Check the recipient's email address or user ID for accuracy. Ensure that it is correctly formatted and valid.
  Check Recipient's Mailbox: If possible, contact the recipient to confirm that their mailbox is active and not full.
  Test Network Connectivity: Ensure that there are no network issues affecting the communication between the SAP system and the recipient's email server.
  Review Configuration Settings: Check the SAP system's email configuration settings (transaction SCOT for SAPconnect) to ensure they are correctly set up.
  Check Authorization: Ensure that the user sending the message has the necessary authorizations to send messages to the specified recipient.
  Review Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that may provide additional context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to error 5C402.
  Documentation: Review SAP documentation related to SAPconnect and email configuration for best practices and troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP Basis team or SAP support for further investigation.