How To Fix 5A396 - Internal error in program &1 key &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: 5A - Basis Personnel Management

• Message number: 396

• Message text: Internal error in program &1 key &2 &3 &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5A396 - Internal error in program &1 key &2 &3 &4 ?

  The SAP error message 5A396, which states "Internal error in program &1 key &2 &3 &4," typically indicates that there is an unexpected issue occurring within the SAP system. This error can arise from various underlying causes, including:
  Causes:
  
  Data Inconsistencies: There may be inconsistencies or corruption in the data being processed.
  Program Bugs: The program or transaction you are using may have a bug or an unhandled exception.
  Configuration Issues: Incorrect configuration settings in the system can lead to unexpected behavior.
  Authorization Problems: Lack of proper authorizations can sometimes trigger internal errors.
  System Resource Issues: Insufficient memory or other system resources can lead to internal errors.
  Database Issues: Problems with the database, such as locks or corruption, can also cause this error.
  
  Solutions:
  
  Check SAP Notes: Look for relevant SAP Notes in the SAP Support Portal. SAP may have released patches or updates that address this specific error.
  Analyze the Dump: Use transaction ST22 to check for short dumps related to this error. The dump analysis can provide more context about what went wrong.
  Review Logs: Check the application logs (transaction SLG1) for any related messages that might give more insight into the issue.
  Data Consistency Check: Run consistency checks on the relevant data to ensure there are no corrupt entries.
  Reproduce the Error: Try to reproduce the error in a test environment to gather more information about the conditions that lead to the error.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support with the details of the error, including the program name and keys mentioned in the error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ST22 (Dump Analysis), SLG1 (Application Log), and SM21 (System Log) to help diagnose the issue.
  System Updates: Ensure that your SAP system is up to date with the latest support packages and patches.
  User Authorizations: Verify that the user encountering the error has the necessary authorizations to perform the action that triggered the error.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate action to resolve it.