How To Fix 56628 - Processing of credit card message & completed

SAP Error Message - Details

• Message type: E = Error

• Message class: 56 - HR TRAVEL: Messages for Trip Costs Dialog

• Message number: 628

• Message text: Processing of credit card message & completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 56628 - Processing of credit card message & completed ?

  The SAP error message 56628, which states "Processing of credit card message & completed," typically indicates an issue related to the processing of credit card transactions within the SAP system. This error can arise in various scenarios, such as during the authorization, capture, or settlement of credit card payments.
  Causes:
  
  
  Configuration Issues: Incorrect configuration of the payment processing settings in SAP can lead to this error. This includes settings related to payment methods, payment processing profiles, or integration with payment gateways.
  
  
  Communication Problems: Issues with the communication between SAP and the external payment processor or gateway can cause transaction failures. This could be due to network issues, incorrect API endpoints, or authentication problems.
  
  
  Data Validation Errors: If the credit card information provided (such as card number, expiration date, CVV) is invalid or does not meet the required format, the transaction may not be processed correctly.
  
  
  Transaction Limits: Exceeding transaction limits set by the payment processor can also trigger this error. This includes limits on transaction amounts or the number of transactions allowed within a certain timeframe.
  
  
  System Errors: Bugs or issues within the SAP system itself, such as software updates or patches that have not been applied, can lead to unexpected behavior during credit card processing.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for credit card processing in SAP. Ensure that all payment methods and processing profiles are set up correctly.
  
  
  Verify Communication: Test the connection between SAP and the payment gateway. Ensure that the API endpoints are correct and that there are no network issues preventing communication.
  
  
  Validate Data: Ensure that the credit card information being entered is valid and meets the required format. Implement validation checks to catch errors before submission.
  
  
  Monitor Transaction Limits: Check with the payment processor to understand any limits on transactions and ensure that the transactions being processed are within those limits.
  
  
  Review Logs: Check the SAP application logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to credit card processing errors.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or your payment processor's support team for assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to credit card processing.
  Payment Gateway Documentation: Review the documentation provided by the payment gateway for any specific requirements or troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.