How To Fix 56366 - Contact person could not yet be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: 56 - HR TRAVEL: Messages for Trip Costs Dialog

• Message number: 366

• Message text: Contact person could not yet be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 56366 - Contact person could not yet be determined ?

  The SAP error message 56366, "Contact person could not yet be determined," typically occurs in scenarios where the system is unable to identify a contact person for a business partner, customer, or vendor during a transaction or process. This can happen in various modules, such as Sales and Distribution (SD), Customer Relationship Management (CRM), or Material Management (MM).
  Causes:
  
  Missing Contact Person Data: The business partner or customer/vendor master data may not have a designated contact person.
  Incorrect Configuration: The system configuration may not be set up correctly to determine the contact person.
  Data Inconsistencies: There may be inconsistencies or missing entries in the relevant master data tables.
  Authorization Issues: The user may not have the necessary authorizations to view or access the contact person data.
  Transaction Context: The specific transaction or process being executed may not have a defined contact person in its context.
  
  Solutions:
  
  
  Check Master Data:
  
  Go to the relevant business partner or customer/vendor master data and ensure that a contact person is assigned.
  You can do this by navigating to the transaction code BP (Business Partner) or XD03 (Display Customer) and checking the contact person details.
  
  
  
  Maintain Contact Person:
  
  If no contact person is assigned, you can add one by editing the master data and assigning a contact person.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the relevant module (e.g., Sales and Distribution) to ensure that the system is set up to determine contact persons correctly.
  This may involve reviewing settings in the IMG (Implementation Guide) under the relevant sections.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the master data that may be causing the issue.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and view contact person data.
  
  
  
  Transaction Context:
  
  Review the specific transaction or process to ensure that it is set up to handle contact persons appropriately.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, XD03, VD03, or MK03 for checking and maintaining master data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for detailed information on managing business partner data and contact persons.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP's support portal for further assistance.