How To Fix 56215 - Key & & is locked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: 56 - HR TRAVEL: Messages for Trip Costs Dialog

• Message number: 215

• Message text: Key & & is locked by another user

What causes this issue?

The personnel number entered is locked by another user.

System Response

The action is not allowed.

How to fix this error?

Ask the other user to unlock the relevant personnel number.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 56215 - Key & & is locked by another user ?

  The SAP error message "56215 Key & & is locked by another user" typically indicates that a specific record or key in the database is currently locked by another user or session. This can happen in various scenarios, such as when multiple users are trying to access or modify the same data simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing or has locked the record you are trying to access.
  Long Transactions: A user may have started a transaction and is taking a long time to complete it, thus holding the lock.
  System Errors: Sometimes, system errors or crashes can leave locks in place that are not released properly.
  Lock Table Entries: Locks are managed in a lock table, and if there are many entries, it can lead to contention.
  
  Solution:
  
  Wait and Retry: Often, the simplest solution is to wait for the other user to finish their transaction and then try again.
  Identify the Lock: Use transaction codes like SM12 (Display and Delete Locks) to identify which user or session is holding the lock. You can check the lock entries and see if you can contact the user to release the lock.
  Release the Lock: If you have the necessary authorizations, you can manually delete the lock entry in SM12. Be cautious with this approach, as it may lead to data inconsistencies if the other user is still working on the data.
  Check for Long-Running Transactions: If you notice that a particular user is holding a lock for an extended period, you may want to investigate if they are stuck or if there is a need for intervention.
  System Administration: If this issue occurs frequently, it may be worth discussing with your SAP Basis team to analyze the locking behavior and optimize the system settings.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors or warnings.
  SM37: To monitor background jobs that may be causing locks.
  
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. SAP uses optimistic and pessimistic locking mechanisms to manage concurrent access to data.
  User Training: Educating users on how to properly complete transactions and release locks can help minimize these issues.
  
  If the problem persists or if you are unsure about taking any actions, it is advisable to consult with your SAP support team or system administrator for further assistance.