How To Fix 53807 - Time ticket still open

SAP Error Message - Details

• Message type: E = Error

• Message class: 53 - Incentive Wages Data

• Message number: 807

• Message text: Time ticket still open

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 53807 - Time ticket still open ?

  The SAP error message "53807 Time ticket still open" typically occurs in the context of time management or project management within SAP systems, particularly when dealing with time tickets or time entries. This error indicates that there is an open time ticket that has not been closed or processed, which prevents further actions related to time entry or processing.
  Cause:
  
  
  Open Time Ticket: The primary cause of this error is that there is an existing time ticket that has not been closed. This could be due to:
  
  The time ticket being in a status that does not allow further processing.
  The time ticket being incomplete or missing required information.
  The time ticket being locked by another user or process.
  
  
  
  System Configuration: There may be configuration settings in the SAP system that enforce certain rules regarding time ticket processing, which could lead to this error if not adhered to.
  
  
  User Permissions: The user may not have the necessary permissions to close or process the time ticket.
  
  
  Solution:
  
  
  Check Open Time Tickets: 
  
  Navigate to the relevant transaction (e.g., CATS for Cross-Application Time Sheets) to review open time tickets.
  Identify the specific time ticket that is causing the issue.
  
  
  
  Close or Complete the Time Ticket:
  
  If the time ticket is open, ensure that all required fields are filled out and that the ticket is in the correct status to be closed.
  If necessary, close the time ticket manually or follow the appropriate process to finalize it.
  
  
  
  Review User Permissions:
  
  Ensure that the user attempting to process the time ticket has the necessary permissions to do so. This may involve checking roles and authorizations in the SAP system.
  
  
  
  Consult with IT or SAP Support:
  
  If the issue persists, it may be beneficial to consult with your IT department or SAP support team to investigate further. They can check for any underlying issues in the system configuration or user roles.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CATS (Cross-Application Time Sheets) or others related to time management.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address the issue.
  Documentation: Review SAP documentation or user manuals related to time management processes to ensure compliance with best practices.
  
  By following these steps, you should be able to resolve the "53807 Time ticket still open" error and continue with your time entry or processing tasks in SAP.