How To Fix 50212 - There is no new call

SAP Error Message - Details

• Message type: E = Error

• Message class: 50 - Messages in Package EEOB

• Message number: 212

• Message text: There is no new call

What causes this issue?

You have tried to transfer the data for a caller into the front office.
However, no current call is known to the system.

System Response

No caller data can be transferred.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 50212 - There is no new call ?

  The SAP error message 50212, "There is no new call," typically occurs in the context of SAP's communication or transaction processing, particularly when dealing with remote function calls (RFC) or when trying to initiate a new session or transaction that is not allowed in the current context.
  Cause:
  
  Session Management: The error often arises when a user attempts to initiate a new session or call while there is an existing session that has not been properly closed or completed.
  Transaction State: The system may be in a state where it cannot accept new calls due to ongoing processes or locks.
  Configuration Issues: There may be configuration settings in the SAP system that restrict the ability to make new calls under certain conditions.
  Network Issues: If the system is trying to communicate with another system and there are network issues, it may not be able to establish a new call.
  
  Solution:
  
  Check Existing Sessions: Ensure that there are no open sessions or transactions that need to be completed or closed. You can use transaction codes like SM04 to check user sessions.
  Restart the Transaction: If you are in a transaction that is not responding, try to exit and restart the transaction.
  Review System Logs: Check the system logs (transaction SM21) for any related errors or warnings that might provide more context about the issue.
  Clear Locks: If there are locks on the database or application level, you may need to clear them. Use transaction SM12 to check for and delete any unnecessary locks.
  Check Configuration: Review the configuration settings related to RFC and session management to ensure they are set correctly.
  Network Connectivity: If the error is related to remote calls, ensure that there are no network issues affecting communication between systems.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error. SAP frequently releases notes that address known issues.
  Documentation: Review the official SAP documentation for the specific module or transaction you are working with to understand any limitations or requirements.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the error message 50212 in SAP.