How To Fix 50211 - There is currently no incoming call

50211 - Overview

• Message type: E = Error

• Message class: 50 - Messages in Package EEOB

• Message number: 211

• Message text: There is currently no incoming call

What causes this issue?

You have tried to transfer the data for a caller into the front office.
However, no current call is known to the system.

System Response

No caller data can be transferred.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 50211 - There is currently no incoming call ?

  The SAP error message 50211, "There is currently no incoming call," typically occurs in the context of SAP's communication systems, particularly when dealing with telephony integration or when using SAP's Customer Relationship Management (CRM) functionalities. This error indicates that the system is unable to establish a connection for an incoming call, which can be due to various reasons.
  Causes:
  
  Telephony 
  Configuration Issues: The telephony system may not be properly configured or integrated with SAP. This could include incorrect settings in the telephony server or in the SAP system itself.
  Network Issues: There may be network connectivity problems that prevent the SAP system from receiving calls.
  User Settings: The user may not have the correct permissions or settings to receive calls in the SAP system.
  Telephony Service Down: The telephony service or server may be down or experiencing issues.
  Session Limitations: There may be limitations on the number of concurrent calls that can be handled by the