How To Fix 50211 - There is currently no incoming call

SAP Error Message - Details

• Message type: E = Error

• Message class: 50 - Messages in Package EEOB

• Message number: 211

• Message text: There is currently no incoming call

What causes this issue?

You have tried to transfer the data for a caller into the front office.
However, no current call is known to the system.

System Response

No caller data can be transferred.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 50211 - There is currently no incoming call ?

  The SAP error message 50211, "There is currently no incoming call," typically occurs in the context of SAP's communication systems, particularly when dealing with telephony integration or when using SAP's Customer Relationship Management (CRM) functionalities. This error indicates that the system is unable to establish a connection for an incoming call, which can be due to various reasons.
  Causes:
  
  Telephony Configuration Issues: The telephony system may not be properly configured or integrated with SAP. This could include incorrect settings in the telephony server or in the SAP system itself.
  Network Issues: There may be network connectivity problems that prevent the SAP system from receiving calls.
  User Settings: The user may not have the correct permissions or settings to receive calls in the SAP system.
  Telephony Service Down: The telephony service or server may be down or experiencing issues.
  Session Limitations: There may be limitations on the number of concurrent calls that can be handled by the system.
  
  Solutions:
  
  Check Telephony Configuration: Verify that the telephony integration settings in SAP are correctly configured. This includes checking the connection parameters, user settings, and any necessary middleware.
  Network Troubleshooting: Ensure that there are no network issues affecting the connection between the SAP system and the telephony server. This may involve checking firewalls, routers, and network settings.
  User Permissions: Confirm that the user has the necessary permissions to receive calls. This may involve checking user roles and authorizations in SAP.
  Service Status: Check the status of the telephony service or server. If it is down, contact your IT support team to resolve the issue.
  Monitor Call Sessions: If there are limitations on concurrent calls, monitor the current sessions and ensure that the system is not overloaded.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the official SAP documentation for telephony integration and CRM functionalities to ensure that all configurations are set up correctly.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the SAP error message 50211.