How To Fix 50214 - No data exists for caller with tel. no. &1

SAP Error Message - Details

• Message type: E = Error

• Message class: 50 - Messages in Package EEOB

• Message number: 214

• Message text: No data exists for caller with tel. no. &1

What causes this issue?

You have tried to transfer the data for a caller into the front office.
However,the system cannot determine the caller from the number given.

System Response

No caller data can be transferred.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 50214 - No data exists for caller with tel. no. &1 ?

  The SAP error message 50214 ("No data exists for caller with tel. no. &1") typically occurs in the context of SAP's communication or telephony integration, particularly when trying to retrieve or process data related to a caller's telephone number. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Data: The telephone number provided does not have any associated data in the system. This could mean that the number is not registered in the relevant database or that the caller's information has not been entered correctly.
  Incorrect Configuration: There may be issues with the configuration of the telephony integration or the communication system that prevents the system from recognizing the caller's number.
  Data Synchronization Issues: If the system relies on external databases or services for caller information, there may be synchronization issues or delays in data updates.
  User Permissions: The user attempting to access the data may not have the necessary permissions to view the caller's information.
  
  Solution:
  
  Verify Telephone Number: Check the telephone number being used to ensure it is correct and formatted properly. Ensure that it matches the format expected by the system.
  Check Data Entry: Ensure that the caller's information is correctly entered into the system. This may involve checking the relevant master data records or customer information.
  Review Configuration: If you have access, review the configuration settings for the telephony integration to ensure that everything is set up correctly.
  Data Synchronization: If the system relies on external data sources, check for any issues with data synchronization. This may involve checking logs or contacting the administrator of the external system.
  User Permissions: Ensure that the user has the necessary permissions to access the caller data. This may involve checking user roles and authorizations in SAP.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to the telephony integration you are using.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as those related to user management, data maintenance, or telephony configuration.
  Support Community: Engage with the SAP community forums or support channels for additional insights or similar cases encountered by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact your SAP support team or consult with an SAP expert for further assistance.