How To Fix >4667 - Use transaction "Change Document" for credit memos with discount

SAP Error Message - Details

• Message type: E = Error

• Message class: >4 - SAP File Transfer Protocol

• Message number: 667

• Message text: Use transaction "Change Document" for credit memos with discount

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >4667 - Use transaction "Change Document" for credit memos with discount ?

  The SAP error message 4667 indicates that you are trying to process a credit memo that includes a discount, but the system requires you to use the "Change Document" transaction instead. This error typically arises in the context of financial transactions, particularly when dealing with credit memos in the SAP system.
  Cause:
  The error occurs because:
  
  The credit memo you are trying to process has a discount applied to it.
  The system is configured to enforce specific rules for handling credit memos with discounts, which may require additional documentation or processing steps.
  
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Use the Correct Transaction: Instead of trying to process the credit memo directly, use the transaction designated for changing documents. This is typically done through the transaction code FB02 (Change Document) or FB65 (Change Credit Memo).
  
  
  Review the Credit Memo: Ensure that all necessary details are correctly entered in the credit memo. Check if the discount is applied correctly and if all required fields are filled out.
  
  
  Consult Documentation: If you are unsure about the process, refer to your organization's SAP documentation or user manuals that outline the procedures for handling credit memos with discounts.
  
  
  Check User Authorizations: Ensure that you have the necessary permissions to change credit memos. If you do not have the required authorizations, contact your SAP administrator.
  
  
  Contact Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FB02: Change Document
  FB65: Change Credit Memo
  FB70: Enter Customer Invoices
  FB75: Enter Customer Credit Memos
  
  
  
  SAP Notes: Check for any SAP Notes related to this error message. SAP Notes often provide additional insights or patches that may resolve specific issues.
  
  
  Training and Documentation: Ensure that you and your team are trained on the proper procedures for handling credit memos, especially those involving discounts, to minimize the occurrence of such errors in the future.
  
  
  By following these steps, you should be able to address the error message and process the credit memo correctly.