How To Fix 3G380 - Document check for customer document took place in logical system &1

SAP Error Message - Details

• Message type: E = Error

• Message class: 3G - Payroll: International

• Message number: 380

• Message text: Document check for customer document took place in logical system &1

What causes this issue?

You are working in a distributed system. This means that Human
Resources and Accounting run in different systems. As a result of your
distribution model, the function module 'BAPI_ACC_EMPLOYEE_REC_CHECK'
has been started in the logical system &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3G380 - Document check for customer document took place in logical system &1 ?

  The SAP error message 3G380 indicates that there is an issue with the document check for a customer document in a specific logical system. This error typically arises in the context of document management or when dealing with customer-related transactions in SAP.
  Cause:
  The error message can be triggered by several factors, including:
  
  Logical System Configuration: The logical system specified in the error message may not be correctly configured or may not exist in the system.
  Document Status: The document being checked may have an invalid status or may not be available in the specified logical system.
  Data Consistency Issues: There may be inconsistencies in the data between different systems, especially in a distributed environment.
  Authorization Issues: The user may not have the necessary authorizations to access the document in the specified logical system.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Logical System Configuration:
  
  Verify that the logical system mentioned in the error message is correctly configured in your SAP system.
  Use transaction code BD54 to check the logical system settings.
  
  
  
  Document Status Verification:
  
  Check the status of the document in question. Ensure that it is in a valid state for processing.
  Use transaction codes like SE11 or SE16 to view the document details in the relevant tables.
  
  
  
  Data Consistency Check:
  
  If you are working in a distributed environment, ensure that the data is consistent across all systems.
  You may need to perform data synchronization or reconciliation between systems.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the document in the specified logical system.
  You can check user roles and authorizations using transaction code SU01.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after performing the above checks, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SE11, SE16, BD54, and SU01 for checking configurations, document statuses, and user authorizations.
  Documentation: Review SAP documentation related to document management and logical system configurations for more insights.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the error message 3G380 in your SAP system.