How To Fix 3G364 - The document line text could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: 3G - Payroll: International

• Message number: 364

• Message text: The document line text could not be read

What causes this issue?

The line item text could not be read for one of the following reasons:
No destination could be found in the ALE distribution model for the
CompanyCode.GetPeriod method.
A system or communication error occurred when executing the function
FI_GET_SGTXT in the target system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3G364 - The document line text could not be read ?

  The SAP error message 3G364, "The document line text could not be read," typically occurs when there is an issue with accessing or retrieving the line item text associated with a document in the SAP system. This can happen in various contexts, such as during the creation or modification of purchase orders, invoices, or other financial documents.
  Causes:
  
  Missing Text Entries: The line item may not have any text entries associated with it, or the text may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to view or access the text associated with the document.
  Data Corruption: There may be corruption in the database or issues with the document itself that prevent the text from being read.
  Configuration Issues: Incorrect configuration settings in the SAP system related to text management or document types.
  System Performance: Temporary system performance issues or locks that prevent the retrieval of the text.
  
  Solutions:
  
  Check Text Entries: Verify if the line item has any text entries. If not, you may need to add the required text.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the document and its associated texts.
  Database Consistency Check: Perform a consistency check on the database to identify and resolve any corruption issues.
  Configuration Review: Review the configuration settings related to text management in the SAP system to ensure they are set up correctly.
  System Performance Monitoring: Check for any ongoing performance issues or locks in the system that may be affecting the retrieval of text.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) or SE37 (Function Module) to investigate the underlying data structures or function modules related to text retrieval.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  Documentation: Review SAP documentation related to text management and document processing for additional insights.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.