How To Fix >3912 - Charge/discount entry cannot be found

SAP Error Message - Details

• Message type: E = Error

• Message class: >3 - Lock management messages

• Message number: 912

• Message text: Charge/discount entry cannot be found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >3912 - Charge/discount entry cannot be found ?

  The SAP error message 3912: Charge/discount entry cannot be found typically occurs in the context of billing or invoicing processes, particularly when dealing with charge or discount conditions in sales documents. This error indicates that the system is unable to locate the relevant charge or discount entry that is supposed to be applied to a transaction.
  Causes:
  
  
  Missing Condition Records: The most common cause is that the condition records for the charge or discount are not maintained in the system. This could be due to incorrect configuration or simply because the records have not been created.
  
  
  Incorrect Pricing Procedure: The pricing procedure assigned to the sales document may not include the necessary condition types for charges or discounts.
  
  
  Data Inconsistencies: There may be inconsistencies in the master data, such as customer master records or material master records, which can affect the pricing.
  
  
  Document Type Issues: The document type being used may not be configured to allow for the specific charge or discount conditions.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain condition records.
  
  
  Solutions:
  
  
  Check Condition Records: Verify that the condition records for the relevant charge or discount are created and active. You can do this using transaction codes like VK11 (Create Condition) or VK12 (Change Condition).
  
  
  Review Pricing Procedure: Ensure that the pricing procedure assigned to the sales document includes the necessary condition types for charges and discounts. You can check this in the configuration settings under SPRO > Sales and Distribution > Basic Functions > Pricing > Pricing Control.
  
  
  Validate Master Data: Check the customer and material master data to ensure that they are correctly set up and that the relevant pricing information is maintained.
  
  
  Document Type Configuration: Review the configuration of the document type being used to ensure it is set up to handle the charge/discount conditions.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access and modify the condition records.
  
  
  Debugging: If the issue persists, consider debugging the pricing procedure to identify where the failure occurs. This may require assistance from a technical consultant.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11, VK12, VK13 (Display Condition), and V/06 (Maintain Pricing Procedures).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  Documentation: Review SAP documentation on pricing and condition techniques for a deeper understanding of how charges and discounts are processed.
  
  If the issue continues after checking these areas, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in Sales and Distribution (SD) to further investigate the problem.