How To Fix >3490 - No receivable for submission release to collection agency

SAP Error Message - Details

• Message type: E = Error

• Message class: >3 - Lock management messages

• Message number: 490

• Message text: No receivable for submission release to collection agency

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >3490 - No receivable for submission release to collection agency ?

  The SAP error message 3490: No receivable for submission release to collection agency typically occurs when you attempt to submit a receivable to a collection agency, but the system cannot find any receivables that meet the criteria for submission. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  No Open Receivables: There may be no open receivables for the customer in question that are eligible for submission to the collection agency.
  Incorrect Selection Criteria: The selection criteria used to identify receivables for submission may be too restrictive or incorrect.
  Status of Receivables: The receivables may not be in a status that allows them to be submitted to a collection agency (e.g., they may already be marked as collected or written off).
  Configuration Issues: There may be configuration settings in the SAP system that prevent the submission of certain receivables to collection agencies.
  Customer Master Data: The customer master data may not be set up correctly, which could affect the eligibility of receivables for collection.
  
  Solutions:
  
  Check Open Receivables: Verify that there are open receivables for the customer. You can do this by checking the customer account in the Accounts Receivable module.
  Review Selection Criteria: Ensure that the selection criteria you are using to identify receivables for submission are correct and not overly restrictive.
  Check Receivable Status: Review the status of the receivables to ensure they are eligible for submission. Look for any flags or indicators that might prevent submission.
  Configuration Review: Consult with your SAP configuration team to ensure that the settings related to collection agency submissions are correctly configured.
  Customer Master Data: Verify that the customer master data is complete and accurate, including any relevant fields that may affect collection agency submissions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F150 (for dunning) and F110 (for payment runs) to manage receivables effectively.
  Documentation: Refer to SAP documentation or help files for more detailed information on managing receivables and working with collection agencies.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.