How To Fix >3491 - You can only submit receivables to a collection agency

SAP Error Message - Details

• Message type: E = Error

• Message class: >3 - Lock management messages

• Message number: 491

• Message text: You can only submit receivables to a collection agency

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >3491 - You can only submit receivables to a collection agency ?

  The SAP error message 3491 ("You can only submit receivables to a collection agency") typically occurs in the context of accounts receivable and collections management within the SAP system. This error indicates that there are specific conditions that must be met before a receivable can be submitted to a collection agency.
  Cause:
  
  Status of the Receivable: The receivable may not be in a status that allows it to be submitted to a collection agency. For example, it might still be open or not overdue.
  Collection Agency Configuration: The collection agency may not be properly configured in the system, or the receivable may not be linked to a valid collection agency.
  Business Rules: There may be business rules or settings in the SAP system that restrict the submission of certain receivables to collection agencies based on criteria such as amount, age, or customer status.
  Authorization Issues: The user attempting to submit the receivable may not have the necessary permissions to perform this action.
  
  Solution:
  
  Check Receivable Status: Ensure that the receivable is overdue and meets the criteria for submission to a collection agency. You may need to review the aging of the receivable.
  Verify Collection Agency Configuration: Ensure that the collection agency is correctly set up in the system and that the receivable is associated with a valid collection agency.
  Review Business Rules: Check the configuration settings in the SAP system related to collections management to ensure that there are no restrictions preventing the submission of the receivable.
  User Authorization: Confirm that the user has the necessary authorizations to submit receivables to a collection agency. If not, contact your SAP administrator to obtain the required permissions.
  Consult Documentation: Review SAP documentation or consult with your SAP support team for specific guidelines related to collections management and error handling.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F150 (for dunning) and F110 (for automatic payment transactions) that may be related to the receivables process.
  SAP Notes: Check for any SAP Notes related to error message 3491 for additional insights or patches that may address the issue.
  Training and Support: If you are unsure about the process or configuration, consider seeking training or support from your organization's SAP team or external consultants.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.