How To Fix >3426 - Receivable &1 was recalled and resubmitted to a collections agency

SAP Error Message - Details

• Message type: E = Error

• Message class: >3 - Lock management messages

• Message number: 426

• Message text: Receivable &1 was recalled and resubmitted to a collections agency

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >3426 - Receivable &1 was recalled and resubmitted to a collections agency ?

  The SAP error message 3426 indicates that a receivable (invoice or payment) has been recalled and resubmitted to a collections agency. This typically occurs in the context of accounts receivable management, particularly when dealing with overdue invoices that have been sent to collections.
  Cause:
  
  Recalled Receivable: The receivable was previously sent to a collections agency but has been recalled for some reason, such as a payment being received or a dispute being resolved.
  Resubmission Process: After the recall, the receivable is resubmitted to the collections agency, which may trigger this error if there are issues with the data or the process.
  Data Integrity Issues: There may be inconsistencies or missing information in the receivable data that prevent the system from processing the resubmission correctly.
  Configuration Issues: The configuration settings for collections management in SAP may not be set up correctly, leading to errors during the processing of receivables.
  
  Solution:
  
  Check the Status of the Receivable: Verify the current status of the receivable in the system. Ensure that it is indeed in a state that allows for resubmission to collections.
  Review the Recall Process: Ensure that the recall process was completed correctly and that all necessary steps were followed.
  Validate Data: Check for any missing or incorrect data related to the receivable. This includes customer information, invoice details, and any relevant documentation.
  Configuration Review: If the issue persists, review the configuration settings for collections management in SAP. Ensure that all necessary parameters are set correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling error message 3426.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing accounts receivable and collections, such as F-28 (Post Incoming Payments) or F-30 (Clear Customer).
  Training and Documentation: Ensure that users involved in the collections process are trained on the proper procedures and have access to documentation that outlines the steps for managing receivables and collections.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.