How To Fix >3428 - Number of payments (&1) does not equal control total (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: >3 - Lock management messages

• Message number: 428

• Message text: Number of payments (&1) does not equal control total (&2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >3428 - Number of payments (&1) does not equal control total (&2) ?

  The SAP error message 3428 indicates a discrepancy between the number of payments processed and the control total specified in a payment run. This error typically occurs during the execution of payment runs in the SAP system, particularly in the context of financial accounting and accounts payable.
  Cause:
  The error message 3428 arises when the number of individual payment items (payments) does not match the control total that has been defined for the payment run. This can happen due to several reasons:
  
  Data Entry Errors: Incorrect entries in the payment proposal or payment run can lead to mismatches.
  Missing Payments: Some payments may not have been included in the payment run due to selection criteria or filters applied.
  Technical Issues: System errors or interruptions during the payment run process can cause discrepancies.
  Manual Adjustments: If manual changes were made to the payment proposal after it was generated, this could lead to inconsistencies.
  Configuration Issues: Incorrect configuration in the payment program settings may lead to incorrect control totals.
  
  Solution:
  To resolve the error message 3428, you can follow these steps:
  
  
  Review Payment Proposal: Check the payment proposal to ensure that all intended payments are included. Verify the number of payments listed against the control total.
  
  
  Check Control Total: Ensure that the control total is correctly calculated and matches the number of payments. If necessary, recalculate the control total.
  
  
  Re-run Payment Proposal: If discrepancies are found, you may need to re-run the payment proposal to ensure that all payments are included correctly.
  
  
  Analyze Logs: Check the logs for any errors or warnings that occurred during the payment run. This can provide insights into what went wrong.
  
  
  Adjust Manual Entries: If manual adjustments were made, ensure that they are reflected in the payment proposal and that they do not cause discrepancies.
  
  
  Consult Configuration: If the issue persists, consult with your SAP configuration team to ensure that the payment program settings are correct.
  
  
  Test in a Sandbox: If you suspect a configuration issue, consider testing the payment run in a sandbox environment to identify the root cause without affecting production data.
  
  
  Related Information:
  
  Transaction Codes: Common transaction codes related to payment processing include F110 (Automatic Payment Transactions) and F111 (Manual Payment Transactions).
  SAP Notes: Check SAP Notes for any known issues or patches related to payment processing and error message 3428.
  Documentation: Review SAP documentation for guidelines on payment processing and troubleshooting payment runs.
  
  By following these steps, you should be able to identify and resolve the cause of the error message 3428 in your SAP system.