How To Fix >3228 - | Frequency for dunning level &1 in dun proc &2 has not been reached

SAP Error Message - Details

• Message type: E = Error

• Message class: >3 - Lock management messages

• Message number: 228

• Message text: | Frequency for dunning level &1 in dun proc &2 has not been reached

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >3228 - | Frequency for dunning level &1 in dun proc &2 has not been reached ?

  The SAP error message 3228 indicates that the frequency for a specific dunning level in a dunning procedure has not been reached. This typically occurs when the system attempts to process dunning for a customer account, but the required time interval between dunning notices has not elapsed.
  Cause:
  
  Dunning Frequency Not Met: The dunning level specified in the error message has a defined frequency (e.g., how often a dunning notice can be sent). If the time since the last dunning notice for that level has not met the required interval, the system will not allow another dunning notice to be generated.
  Configuration Issues: The dunning procedure may be incorrectly configured, leading to mismatches in expected dunning frequencies.
  Customer-Specific Settings: Individual customer accounts may have specific settings that affect dunning frequency.
  
  Solution:
  
  
  Check Dunning Procedure Configuration:
  
  Go to the configuration settings for dunning procedures in SAP (Transaction code: OBVU).
  Review the dunning levels and their respective frequencies to ensure they are set correctly.
  
  
  
  Review Customer Account:
  
  Check the customer account in question (Transaction code: FD03 for display).
  Look at the dunning history to see when the last dunning notice was sent and confirm if the required interval has passed.
  
  
  
  Adjust Dunning Frequency:
  
  If necessary, adjust the dunning frequency for the specific dunning level in the dunning procedure configuration to allow for more frequent dunning notices.
  
  
  
  Wait for the Required Interval:
  
  If the dunning frequency is correct, you may need to wait until the required time interval has passed before attempting to run the dunning process again.
  
  
  
  Run Dunning Program:
  
  After ensuring that the above conditions are met, you can rerun the dunning program (Transaction code: F150).
  
  
  
  Related Information:
  
  Dunning Levels: Each dunning level can have different settings for frequency, amount, and other parameters. Understanding these settings is crucial for effective dunning management.
  Dunning History: You can view the dunning history for a customer to understand past dunning actions and their outcomes.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or bugs related to dunning procedures.
  
  By following these steps, you should be able to resolve the error message and successfully process dunning for the affected customer account.