How To Fix 25240 - The original is managed by an external DMS

SAP Error Message - Details

• Message type: E = Error

• Message class: 25 - DDS: document distribution (DMS)

• Message number: 240

• Message text: The original is managed by an external DMS

What causes this issue?

The original that is to be sent is being managed in an external
document management system. This means that the original cannot be
distributed online.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Choose a distribution type for which the original does not need to be
distributed online.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 25240 - The original is managed by an external DMS ?

  The SAP error message 25240, "The original is managed by an external DMS," typically occurs when you are trying to perform an action on a document that is managed by an external Document Management System (DMS) rather than the SAP DMS. This can happen in scenarios where the integration between SAP and the external DMS is not properly configured or when the document is not accessible within the SAP environment.
  Cause:
  
  External DMS Management: The document you are trying to access or modify is managed by an external DMS, which means that SAP does not have direct control over it.
  Configuration Issues: There may be issues with the configuration of the integration between SAP and the external DMS.
  Access Rights: You may not have the necessary permissions to access or modify the document in the external DMS.
  Document Status: The document may be in a status that does not allow for the requested operation.
  
  Solution:
  
  Check Document Management: Verify if the document is indeed managed by the external DMS. You may need to access the external DMS directly to perform the required actions.
  Integration Configuration: Ensure that the integration between SAP and the external DMS is correctly configured. This may involve checking settings in both systems to ensure they are communicating properly.
  Permissions: Check your user permissions in both SAP and the external DMS. Ensure that you have the necessary rights to access and modify the document.
  Consult Documentation: Refer to the documentation for both SAP and the external DMS for specific instructions on how to handle documents managed externally.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or the support team for the external DMS for further assistance.
  
  Related Information:
  
  SAP DMS: SAP Document Management System (DMS) is used to manage documents and related data within the SAP environment.
  External DMS: Many organizations use third-party DMS solutions that may integrate with SAP for document management.
  Integration Tools: Tools like SAP ArchiveLink can be used to integrate SAP with external DMS solutions.
  User Roles: Ensure that user roles and authorizations are correctly set up in both systems to avoid access issues.
  
  By following these steps, you should be able to address the error message and manage the document appropriately.