How To Fix 25239 - The original is not accessible online

SAP Error Message - Details

• Message type: E = Error

• Message class: 25 - DDS: document distribution (DMS)

• Message number: 239

• Message text: The original is not accessible online

What causes this issue?

You want to access an original application file. The data carrier that
has been entered for the application has been defined as accessible
online in the Customizing settings for the document management system.
However, you have entered a data carrier in the <ZH>Original</> field
that is not accessible online (for example, filing cabinet C2.46).

How to fix this error?

Please check the entries for the originals in the document info record
<ZH>(Extras -> Originals)</> and the settings for the data carrier in
Customizing.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 25239 - The original is not accessible online ?

  The SAP error message 25239, "The original is not accessible online," typically occurs when a user attempts to access a document or original data that is not available in the online system. This can happen for various reasons, such as the document being archived, deleted, or not properly uploaded to the system.
  Causes:
  
  Archiving: The document may have been archived and is no longer available in the online database.
  Deletion: The original document may have been deleted from the system.
  Incorrect Document Number: The document number or reference used to access the original may be incorrect.
  Authorization Issues: The user may not have the necessary permissions to access the document.
  System Configuration: There may be issues with the configuration of the document management system or the specific module being used.
  
  Solutions:
  
  Check Document Status: Verify if the document is archived or deleted. You may need to consult with your SAP administrator or the team responsible for document management.
  Use Archive Information System: If the document is archived, you can use the Archive Information System (transaction SARA) to retrieve archived documents.
  Verify Document Number: Ensure that the document number or reference you are using is correct and exists in the system.
  Check Authorizations: Confirm that you have the necessary authorizations to access the document. If not, contact your system administrator to request access.
  Consult SAP Notes: Look for any relevant SAP Notes or updates that may address this specific error message. You can search the SAP Support Portal for known issues and solutions.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration) and SARI (Archive Information System) for managing archived documents.
  Documentation: Review SAP documentation related to document management and archiving processes to understand how documents are handled in your specific SAP environment.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to error message 25239 in SAP.