How To Fix 25214 - Will be sent to recipient's postal address

SAP Error Message - Details

• Message type: E = Error

• Message class: 25 - DDS: document distribution (DMS)

• Message number: 214

• Message text: Will be sent to recipient's postal address

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 25214 - Will be sent to recipient's postal address ?

  The SAP error message 25214, which states "Will be sent to recipient's postal address," typically occurs in the context of document processing, such as when sending invoices or other documents to a recipient. This message indicates that the system has determined that the document cannot be sent electronically and will instead be sent to the recipient's postal address.
  Cause:
  
  Missing Email Address: The recipient may not have a valid email address configured in their master data.
  Document Type Restrictions: Certain document types may not be allowed to be sent electronically due to company policy or system configuration.
  Communication Method Settings: The communication method for the recipient may be set to postal mail instead of email or electronic transmission.
  System Configuration: The SAP system may be configured to default to postal delivery for specific scenarios or document types.
  
  Solution:
  
  
  Check Recipient Master Data:
  
  Go to the recipient's master data (e.g., vendor or customer master) and ensure that a valid email address is entered.
  Verify that the communication method is set to allow electronic communication.
  
  
  
  Review Document Type Settings:
  
  Check the configuration for the specific document type you are trying to send. Ensure that it is allowed to be sent electronically.
  
  
  
  Adjust Communication Method:
  
  If the recipient has multiple communication methods, ensure that the preferred method is set to email or electronic transmission.
  
  
  
  Consult with System Administrator:
  
  If you are unsure about the configuration settings, consult with your SAP system administrator or the person responsible for maintaining the SAP system to review the settings related to document transmission.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test to see if the document can now be sent electronically.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review SAP documentation related to document processing and communication methods for further insights.
  User Training: Ensure that users are trained on how to properly configure recipient master data and understand the implications of communication methods.
  
  By addressing the underlying causes, you should be able to resolve the error and enable electronic document transmission as intended.