How To Fix 25051 - Documents cannot be displayed (internal error)

SAP Error Message - Details

• Message type: E = Error

• Message class: 25 - DDS: document distribution (DMS)

• Message number: 051

• Message text: Documents cannot be displayed (internal error)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 25051 - Documents cannot be displayed (internal error) ?

  The SAP error message 25051, which states "Documents cannot be displayed (internal error)," typically indicates an issue with the document management system or the way documents are being accessed or displayed within the SAP environment. This error can arise from various underlying causes, and here are some common reasons, potential solutions, and related information:
  Causes:
  
  Document Management System (DMS) Issues: There may be a problem with the DMS configuration or the connection to the document storage.
  Authorization Issues: The user may not have the necessary permissions to view the documents.
  Corrupted Documents: The document itself may be corrupted or not properly stored in the system.
  System Configuration: Incorrect settings in the SAP system or the document viewer settings can lead to this error.
  Network Issues: Connectivity problems between the SAP system and the document storage location can also cause this error.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the appropriate authorizations to access the documents. This can be done by reviewing the user's roles and permissions in the SAP system.
  Verify Document Storage: Check the configuration of the DMS and ensure that the document storage location is correctly set up and accessible.
  Inspect Document Integrity: If possible, check the integrity of the document that is causing the error. Try to open it from the storage location directly to see if it is corrupted.
  Review System Logs: Look at the SAP system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Check Network Connectivity: Ensure that there are no network issues affecting the connection to the document storage.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  Consult with Basis Team: If the issue persists, it may be necessary to involve the SAP Basis team to check for any underlying system issues or configurations that need to be addressed.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on document management and error handling.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CV01N (Create Document), CV02N (Change Document), and CV03N (Display Document) to troubleshoot document-related issues.
  
  If the problem continues after trying these solutions, it may be necessary to escalate the issue to SAP support for further assistance.