How To Fix >2687 - Returns are not allowed for payments to cash desks of cash journal

>2687 - Overview

• Message type: E = Error

• Message class: >2 -

• Message number: 687

• Message text: Returns are not allowed for payments to cash desks of cash journal

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

>2687 - Details

• The SAP error message 2687 ("Returns are not allowed for payments to cash desks of cash journal") typically occurs when you attempt to process a return or reversal for a payment that was made to a cash desk in a cash journal. This error is a safeguard in the system to prevent inconsistencies in cash management and accounting.
  
  Cause:
  
  Payment Type: The error arises when a payment is made to a cash desk (cash journal) and an attempt is made to return or reverse that payment. SAP does not allow returns for these types of transactions because it can lead to discrepancies in cash balances.
  Configuration Settings: The cash journal may be configured in such a way that it does not allow returns or reversals for certain types of transactions.
  
  
  Solution:
  
  Check Transaction Type: Ensure that the transaction you are trying to reverse is indeed eligible for reversal. If it is a payment to a