How To Fix >2687 - Returns are not allowed for payments to cash desks of cash journal

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 687

• Message text: Returns are not allowed for payments to cash desks of cash journal

Self-Explanatory Message

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• What is the cause and solution for SAP error message >2687 - Returns are not allowed for payments to cash desks of cash journal ?

  The SAP error message 2687 ("Returns are not allowed for payments to cash desks of cash journal") typically occurs when you attempt to process a return or reversal for a payment that was made to a cash desk in a cash journal. This error is a safeguard in the system to prevent inconsistencies in cash management and accounting.
  Cause:
  
  Payment Type: The error arises when a payment is made to a cash desk (cash journal) and an attempt is made to return or reverse that payment. SAP does not allow returns for these types of transactions because it can lead to discrepancies in cash balances.
  Configuration Settings: The cash journal may be configured in such a way that it does not allow returns or reversals for certain types of transactions.
  
  Solution:
  
  Check Transaction Type: Ensure that the transaction you are trying to reverse is indeed eligible for reversal. If it is a payment to a cash desk, you may need to handle it differently.
  Manual Adjustment: If a return is necessary, consider making a manual adjustment instead of a return. This could involve creating a new transaction that offsets the original payment.
  Consult Configuration: Review the configuration settings for the cash journal in your SAP system. You may need to consult with your SAP administrator or finance team to understand the specific settings and whether they can be adjusted.
  Use Alternative Methods: If the return is related to a customer payment, consider using other methods such as issuing a credit memo or adjusting the customer account directly.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on cash journals and payment processing.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBCJ (Cash Journal) and FB01 (Document Entry) for managing cash journal entries.
  User Exits and BAdIs: If your organization has specific business requirements, consider checking for any user exits or BAdIs (Business Add-Ins) that might allow for custom handling of such transactions.
  
  If the issue persists or if you need further assistance, it may be beneficial to reach out to your SAP support team or consult with an SAP expert who can provide tailored guidance based on your specific system configuration and business processes.