How To Fix >2686 - Returns for payments at cash desk/journal allowed only with restrictions

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 686

• Message text: Returns for payments at cash desk/journal allowed only with restrictions

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2686 - Returns for payments at cash desk/journal allowed only with restrictions ?

  The SAP error message 2686 ("Returns for payments at cash desk/journal allowed only with restrictions") typically occurs in the context of processing returns or refunds in a cash desk or journal environment. This error indicates that there are specific restrictions or conditions that must be met before a return can be processed.
  Cause:
  
  Configuration Settings: The system may be configured to restrict returns for certain payment types or under specific conditions. This could be due to business rules or compliance requirements.
  Payment Method Restrictions: Certain payment methods may not allow returns or may have specific conditions under which returns can be processed.
  Transaction Type: The type of transaction being processed may not support returns, or there may be restrictions based on the transaction's status.
  User Authorizations: The user attempting to process the return may not have the necessary authorizations to perform this action.
  
  Solution:
  
  Check Configuration: Review the configuration settings in the SAP system related to cash desk operations and returns. Ensure that the settings allow for returns under the desired conditions.
  Review Payment Methods: Verify the payment methods being used for the transaction. Ensure that they are configured to allow returns.
  Transaction Type Review: Check the transaction type being processed. If it does not support returns, consider using a different transaction type that does.
  User Authorizations: Ensure that the user has the necessary authorizations to process returns. This may involve checking user roles and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the error message and any related configuration settings.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this error message or provide additional guidance on configuration and troubleshooting.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., FBCJ for cash journal) that may be involved in processing returns.
  Testing: If changes are made to configuration or user roles, conduct testing to ensure that the return process works as expected without triggering the error.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP financial processes for further assistance.