How To Fix >2670 - Maintain returns category completely in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 670

• Message text: Maintain returns category completely in Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2670 - Maintain returns category completely in Customizing ?

  The SAP error message "2670 Maintain returns category completely in Customizing" typically occurs when there is an issue with the configuration of returns processing in the SAP system. This error indicates that the returns category has not been fully defined in the system, which is necessary for processing returns correctly.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Incomplete Configuration: The returns category has not been fully maintained in the Customizing settings. This includes missing details such as the return type, reason for return, and other related settings.
  Missing Entries: There may be missing entries in the relevant tables that define how returns should be processed.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or modify the returns category settings.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen and enter the transaction code SPRO to access the Customizing settings.
  
  
  
  Navigate to Returns Processing:
  
  Follow the path: Sales and Distribution -> Sales -> Sales Document -> Maintain Returns Categories.
  Alternatively, you can use the transaction code OVB1 to directly access the returns category configuration.
  
  
  
  Maintain Returns Categories:
  
  Check if the returns category in question is listed. If it is not fully maintained, you will need to enter the required details.
  Ensure that all necessary fields are filled out, including:
  
  Returns category
  Return type
  Reason for return
  Other relevant settings
  
  
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Configuration:
  
  After saving, test the returns processing to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed information on returns processing and configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OVB1 (Maintain Returns Categories) and VOV8 (Sales Document Types) for further configuration.
  User Authorizations: Ensure that the user has the necessary authorizations to make changes in the Customizing settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation, as there may be additional underlying issues affecting the returns processing configuration.