How To Fix >2671 - There is a discrepancy between payment amount &1 and returns amount &2

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 671

• Message text: There is a discrepancy between payment amount &1 and returns amount &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2671 - There is a discrepancy between payment amount &1 and returns amount &2 ?

  The SAP error message 2671 indicates that there is a discrepancy between the payment amount and the returns amount in a financial transaction. This typically occurs in the context of accounts receivable or accounts payable when processing payments or returns.
  Cause:
  The discrepancy can arise from several factors, including:
  
  Data Entry Errors: Incorrect amounts may have been entered during the payment or return process.
  Partial Payments: A payment may have been made that does not fully cover the return amount, leading to a mismatch.
  Currency Differences: If transactions involve multiple currencies, exchange rate differences may cause discrepancies.
  Configuration Issues: Incorrect settings in the payment processing configuration can lead to mismatches.
  Timing Issues: Transactions may not have been updated in real-time, leading to discrepancies in reported amounts.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Verify Amounts: Check the payment amount and the return amount to ensure they are correct. Look for any data entry mistakes.
  Check Transaction History: Review the transaction history for both the payment and the return to identify any discrepancies.
  Adjust Payments: If a partial payment was made, consider adjusting the payment to match the return amount or vice versa.
  Currency Conversion: If applicable, ensure that currency conversions are correctly applied and that the amounts match after conversion.
  Review Configuration: Check the configuration settings in SAP related to payment processing to ensure they are set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error in your version of SAP.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB60 (Enter Incoming Invoice), FB70 (Enter Outgoing Invoice), and F-28 (Post Incoming Payments) to navigate through the payment and return processes.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that the user roles and authorizations are correctly set up to perform the necessary transactions without restrictions.
  
  By following these steps, you should be able to identify and resolve the discrepancy causing the error message 2671 in SAP.