How To Fix >2568 - Currency of returns item is neither document nor local currency

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 568

• Message text: Currency of returns item is neither document nor local currency

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2568 - Currency of returns item is neither document nor local currency ?

  The SAP error message "2568 Currency of returns item is neither document nor local currency" typically occurs in the context of returns processing in SAP, particularly when dealing with sales orders, deliveries, or returns. This error indicates that there is a mismatch between the currency of the return item and the expected currencies (either the document currency or the local currency).
  Cause:
  
  Currency Mismatch: The currency of the return item does not match the currency of the original document (e.g., sales order or delivery) or the local currency defined in the system.
  Configuration Issues: There may be issues with the configuration of currency settings in the SAP system, such as incorrect settings in the company code or sales organization.
  Data Entry Errors: Incorrect data entry during the creation of the return item, such as entering a currency that is not valid for the transaction.
  Master Data Issues: The customer or material master data may have incorrect currency settings.
  
  Solution:
  
  Check Document Currency: Verify the currency of the original document (sales order or delivery) and ensure that the return item is being processed in the same currency.
  Review Local Currency Settings: Check the local currency settings in the company code configuration to ensure they are set up correctly.
  Correct Data Entry: If the return item was created with an incorrect currency, you may need to delete and recreate the return item with the correct currency.
  Update Master Data: Ensure that the customer and material master records have the correct currency settings. If necessary, update these records.
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review the currency settings in the relevant configuration areas (e.g., sales and distribution, financial accounting).
  Use Transaction Codes: Use transaction codes like VA01 (Create Sales Order) or VL01N (Create Outbound Delivery) to check the original documents and their currencies.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA02 (Change Sales Order), VL02N (Change Outbound Delivery), and VF01 (Create Billing Document) to navigate through the documents involved.
  SAP Notes: Check SAP Notes for any known issues or patches related to currency handling in returns processing.
  Documentation: Review SAP documentation or help files related to currency settings and returns processing for additional guidance.
  
  If the problem continues after following these steps, it may be beneficial to engage with your SAP support team or consult SAP's support portal for further assistance.