How To Fix >2397 - Too many partial clarifications for the payment

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 397

• Message text: Too many partial clarifications for the payment

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2397 - Too many partial clarifications for the payment ?

  The SAP error message "2397: Too many partial clarifications for the payment" typically occurs in the context of financial transactions, particularly when dealing with payment processing and clearing in accounts receivable or accounts payable. This error indicates that there are too many partial payments or clarifications associated with a single payment document, which exceeds the system's configured limits.
  Cause:
  
  Excessive Partial Payments: The primary cause of this error is that there are too many partial payments or clarifications linked to a single payment document. SAP has a limit on the number of partial clarifications that can be processed for a payment.
  Configuration Settings: The system may have specific configuration settings that limit the number of partial clarifications allowed for a payment.
  Data Entry Errors: Incorrect or excessive data entry during the payment processing can lead to this error.
  
  Solution:
  
  Review Partial Payments: Check the payment document in question and review the associated partial payments. Identify if there are any unnecessary or duplicate entries that can be removed or consolidated.
  Consolidate Payments: If possible, consolidate multiple partial payments into a single payment to reduce the number of clarifications associated with the payment document.
  Adjust Configuration: If the business process requires a higher number of partial clarifications, consider adjusting the configuration settings in SAP to allow for more partial clarifications. This may require assistance from your SAP administrator or consultant.
  Error Handling: If the error persists, consider implementing error handling procedures to manage partial payments more effectively, ensuring that the number of clarifications remains within acceptable limits.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP frequently releases updates that may address known issues.
  Documentation: Review SAP documentation related to payment processing and clearing to understand the limits and best practices for managing partial payments.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F-28 (Post Incoming Payments) or F-53 (Post Outgoing Payments) to manage payments effectively.
  Consult SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to address the error message and streamline your payment processing in SAP.