How To Fix >2395 - No correspondence requested for promise to pay &1

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 395

• Message text: No correspondence requested for promise to pay &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2395 - No correspondence requested for promise to pay &1 ?

  The SAP error message 2395: No correspondence requested for promise to pay &1 typically occurs in the context of accounts receivable or financial transactions where a promise to pay has been recorded, but there is no corresponding correspondence (such as a letter or notification) requested for that promise.
  Cause:
  
  Missing Correspondence Settings: The system may not have been configured to generate correspondence for promises to pay.
  Document Type Configuration: The document type associated with the promise to pay may not have correspondence settings enabled.
  User Settings: The user may not have the necessary authorizations or settings to request correspondence for promises to pay.
  Incomplete Data: The promise to pay may not have all the required data filled in, which can prevent the generation of correspondence.
  
  Solution:
  
  
  Check Correspondence Settings:
  
  Navigate to the configuration settings for correspondence in the SAP system (Transaction code: SPRO).
  Ensure that the correspondence type for promises to pay is correctly set up and activated.
  
  
  
  Review Document Type Configuration:
  
  Check the configuration of the document type used for the promise to pay (Transaction code: OBAR).
  Ensure that the correspondence settings are enabled for that document type.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to request correspondence. This can be checked in the user roles and profiles.
  
  
  
  Complete Required Fields:
  
  Ensure that all mandatory fields in the promise to pay document are filled out correctly. This includes customer information, amounts, and dates.
  
  
  
  Test the Process:
  
  After making the necessary adjustments, try to create a new promise to pay and request correspondence to see if the issue persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F-28 (Post Incoming Payments), F-32 (Clear Customer), and F-30 (Post with Clearing) as they may relate to the processing of promises to pay.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address the issue.
  Documentation: Review SAP documentation or help files related to accounts receivable and correspondence management for further insights.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional assistance.